Company Overview
At CGA Holdings our referred in-home caregivers provide a range of services aimed at ensuring the comfort, safety and compassionate care of a family’s loved ones. Home care isn’t just tailored for aging seniors seeking care in the comfort of their homes; it’s also a valuable option for those recuperating from surgery, living with special needs, or managing chronic conditions. In-home caregivers can offer both short-term and long-term services, guaranteeing a family’s loved one’s comfort and well-being in the familiar surroundings of their own home, whether their needs call for support over a few months or several years.
Our administrative team plays a significant role in supporting our clients and caregivers. Being a Compassionate Expert is a team commitment with a dedication to delighting every client and to delivering services at the highest level of excellence possible. This position is critical to the growth goals of CGA and RCHH and our commitment to delighting clients every day.
Position Summary
Reporting to the Caregiver Registering Lead, the Registering Coordinator is responsible for ensuring all new independent contractors (ICs) meet company and AHCA compliance standards for caregiving. The Caregiver Registering Coordinator oversees the registration process, collaborates with the Regional Administrator to anticipate and address staffing needs, posts job ads, and guides aides through onboarding procedures. Additional duties include conducting background screenings, verifying references, updating rosters while maintaining accurate records and facilitating effective communication with staff and management.
Key Responsibilities
- Caregiver Registration
- Register incoming independent contractors (ICs) and collaborate with the Registry team to stay informed about staffing needs and available openings.
- Post job advertisements on Indeed.com for specific targeted areas as needed to attract qualified candidates.
- Contact aides by phone and invite them to participate in the registration process.
- Assist aides throughout the registration process, ensuring they complete necessary steps using the provided tablet.
- Download all registration documents and upload them into ShareFile for secure record-keeping.
- Enter new aide information into Matrix to maintain accurate records.
- Communicate with staffers and the Administrator when a new aide becomes available, ensuring prompt updates to the team.
- Email other Human Resources coordinators if an aide expresses willingness to be shared across departments.
- Background Checks and Initial Credentialing:
- Conduct or obtain background checks for all incoming aides, specifically performing a Level 2 screening in accordance with AHCA guidelines.
- Validate references for every aide to ensure compliance and quality standards.
- Verify all credentials are in good standing.
- Stay up to date with current AHCA requirements that pertain to this position.
- Routine Administrative Tasks:
- Upload all aide files into ShareFile for documentation and record management.
- Work closely with Staffers to ensure that birthday messages are sent to all independent contractors, fostering a positive and appreciative work environment.
- Provide back up support to the Credentialing Coordinator on an as needed basis.
Perform other duties and responsibilities as assigned.
Qualifications
Education & Experience:
- A bachelor’s degree in human resources, healthcare administration, business administration, or a related field is preferred.
- Previous experience in administrative support, human resources, healthcare staffing, or registry coordination is beneficial. Familiarity with onboarding processes, compliance, and record management is important.
- Ability to use digital tools such as tablets for onboarding, document management systems like ShareFile, and database platforms such as Matrix for maintaining accurate records.
- Understanding of AHCA (Agency for Health Care Administration) guidelines, especially as they pertain to background checks, Level 2 screenings, and regulatory requirements for caregivers.
Skills & Competencies:
- Communication Skills: Excellent written and verbal communication skills to effectively contact, guide, and collaborate with aides, staff, and administrators.
- Organizational Skills: Strong attention to detail and ability to manage multiple tasks, including scheduling, onboarding, posting job ads, and updating records.
- Interpersonal Skills: Ability to foster positive relationships with independent contractors and staff, including maintaining ongoing communication and sending appreciation messages.
- Problem-Solving Abilities: Capable of anticipating staffing needs, addressing compliance-related issues, and facilitating prompt updates within the team.
- Confidentiality: Commitment to handling sensitive information securely and maintaining privacy in all documentation and communications.
Work Environment
- Positivity and a commitment to operational excellence, and a willingness to work cross-functionally is critical to ensure each client experiences “best in home care services” each day
- This position is designated as an in-person role.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
