Position Summary:
Leads the development and implementation of a patient experience strategy that supports Williamson Health's mission, vision, and values.
Position Requirements:
Formal Education / Training:
Bachelor's degree in nursing, healthcare administration, business administration, organizational development or related field.
Master's degree preferred.
Workplace Experience:
At least five years of experience in an acute health care, customer service, or patient experience related.
At least two years management experience preferred.
Equipment and Skills Training:
Strong oral and written communication skills. Computer skills in Word, Excel and PowerPoint® programs.
Physical Environment:
Office environment/ Hospital
Physical Effort:
No special physical effort required beyond normal mobility expected of a typical clerical functions. The applicant must be able to move about the hospital with or without accommodation.
Key Results:
Responsible for organization wide direction, development and implementation of patient experience programs and initiatives.
Establishes processes for collecting, measuring, and analyzing patient and family data and feedback.
Utilizes, integrates, and reports patient experience data to assist organization in its improvement efforts, and promote optimal patient outcomes.
Works collaboratively with Senior Management to develop strategic
patient experience initiatives.
Leads teams to solve the trend issues and process improvement.
Considers and incorporates the needs of culturally diverse populations for all aspects of patient experience.
Develops and implements educational programs for employees, medical staff and board members on patient perception of care.
Provides feedback and coaching to the staff in delivering high touch, service‐oriented health care.
Continuously evaluates work process and design; understands role in ensuring patient safety and quality, performance improvement, productivity, and service delivery in order to meet organizational goals.
Ensures effective communication
with patient and family as well as members of the health care team.
Serves as a resource to staff in patient experience knowledge and tactics.
Oversees Patient Experience Team programs and participates in the Patient Family Advisory Council.
Req Benefits:
Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
- Medical, Dental, Vision
- PTO
- Retirement Matching
- Tuition reimbursement
- Discount programs
- FSA (Flexible Spending Accounts)
- Identity Theft Protection
- Legal Aid
Williamson Health is an equal-opportunity employer and a drug-free workplace.
Additional Details :
Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.
Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.
Company Culture:
We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety - toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.
Community Overview:
Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."
