Are you passionate about helping customers, building relationships, and achieving sales goals? We're looking for an enthusiastic Sales/Customer Service Specialist to join our growing team in Montgomery, AL. This role is perfect for someone who enjoys interacting with people, delivering outstanding customer service, and identifying solutions that meet customers' needs while contributing to business growth.
About the Role
As a Sales/Customer Service Specialist, you'll combine exceptional customer service with consultative sales skills to create a positive customer experience. You'll assist customers with inquiries, recommend products and services, process transactions, and build lasting relationships that encourage customer loyalty and repeat business.
Key Responsibilities
Sales & Customer Service
- Welcome customers and provide friendly, professional assistance in person, over the phone, and through email
- Understand customer needs and recommend products or services that best fit their requirements
- Answer questions regarding products, pricing, promotions, and company services
- Generate sales by identifying opportunities to upsell and cross-sell appropriate products and services
- Process customer purchases, orders, exchanges, and returns accurately
- Deliver an exceptional customer experience during every interaction
Customer Relationship Management
- Build and maintain strong relationships with new and existing customers
- Follow up with customers to ensure satisfaction and encourage repeat business
- Handle customer concerns and complaints professionally while providing timely resolutions
- Maintain a customer-first approach that promotes loyalty and long-term relationships
Administrative & Operational Support
- Maintain accurate customer records using CRM and internal systems
- Process sales documentation, invoices, and customer information accurately
- Complete administrative tasks with attention to detail
- Monitor inventory availability and communicate product updates when required
- Ensure compliance with company policies and service standards
Team Collaboration
- Work closely with sales and customer service teams to achieve performance goals
- Participate in ongoing training, coaching, and professional development
- Share customer feedback to improve products, services, and business processes
- Contribute to a positive, collaborative, and high-performing workplace
Qualifications
- Excellent communication and interpersonal skills
- Strong customer service and relationship-building abilities
- Sales-oriented mindset with confidence recommending products and services
- Outstanding problem-solving and conflict-resolution skills
- Strong organizational skills and attention to detail
- Comfortable using CRM software, Microsoft Office, and point-of-sale systems
- Ability to multitask in a fast-paced environment
- Self-motivated with the ability to work independently and as part of a team
Previous experience in Sales, Customer Service, Retail Sales, Customer Support, Sales Associate, Client Services, Call Center, Hospitality, Business Development, or Account Support is preferred but not required. Comprehensive paid training is provided for motivated candidates.
Benefits
- Competitive hourly pay with performance-based incentives
- Comprehensive paid training and onboarding
- Full-time and part-time opportunities available
- Flexible scheduling options
- Career advancement and internal promotion opportunities
- Supportive and collaborative team environment
- Employee recognition and performance rewards
- Ongoing professional development and sales training
- Paid time off and additional benefits for eligible employees
Why Join Us?
Join a team that values exceptional customer service, professional growth, and sales success. As a Sales/Customer Service Specialist in Montgomery, AL, you'll develop valuable customer service and sales skills while working in a supportive environment with excellent career advancement opportunities.
Apply Today
If you're looking for a rewarding Sales/Customer Service Specialist job in Montgomery, AL and enjoy helping customers while achieving sales success, we'd love to hear from you.
Submit your resume today. Applications are reviewed regularly, and qualified candidates will be contacted regarding the next steps in the hiring process.
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
