Position Summary:
The Concierge Driver serves as an extension of the Club’s hospitality experience by anticipating member needs and delivering elevated, concierge-level service throughout each transportation experience. This position is responsible for providing safe, dependable, and professional transportation services for members, guests, and employees while consistently delivering exceptional customer service. The Concierge Driver supports daily transportation operations, including airport shuttles, employee transportation coordination, and vehicle upkeep, ensuring a seamless, efficient, and first-class experience for all passengers.
Essential Responsibilities:
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Safely transport members, guests, and residents to and from designated destinations
- Provide airport shuttle transportation for members in a timely and professional manner
- Ability to shuttle and operate a vehicle carrying up to 14 passengers
- Shuttle H2B employees between housing, work locations, airports, and other assigned destinations
- Coordinate and manage daily transportation schedules for members and employees
- Maintain punctual pickup and drop-off times while ensuring passenger safety and comfort
- Assist passengers with luggage, bags, mobility assistance devices and personal belongings as needed
- Maintain cleanliness, organization, and overall appearance of company vans and transportation vehicles
- Perform routine vehicle inspections and report maintenance or repair needs promptly
- Ensure vehicles are properly fueled, clean, , sanitized and prepared for daily operations
- Monitor traffic, weather, airport activity, and road conditions to determine the safest and most efficient routes
- Maintain accurate transportation logs, schedules, mileage, and incident reports
- Follow all traffic laws, safety regulations, and company policies
- Provide courteous, professional, and member-focused service at all times
- Coordinate with concierge, valet, security, food & beverage, and management teams as needed
- Handle special transportation requests and assist with additional duties as assigned
- Provide elevated hospitality service during transportation experiences, including offering bottled water, refreshments, snacks, towels, or other approved amenities when applicable
- Ensure all food and beverage amenities are properly stocked, presented, and served in a professional and elegant manner
- Anticipate member and guest needs while maintaining discretion, confidentiality, and exceptional service standards
Knowledge & Skill Requirements:
- An active CDL and Florida Driver’s License are required, or the ability to obtain them prior to employment
- A minimum of three years of driving experience/record
- Valid driver’s license with a clean driving record
- Previous driving, shuttle, hospitality, or customer service experience preferred
- Knowledge of local roads, airports, and navigation systems
- Strong communication and organizational skills
- Professional appearance and positive attitude
- Ability to lift and transport luggage or packages when necessary
- Flexible schedule, including weekends, evenings, and holidays as needed
Education & Work Experience Requirements:
- Experience in hospitality, country club, or luxury service environments
- Defensive driving certification
- Experience managing transportation schedules or employee shuttles
- Bilingual communication skills are a plus
Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle or feel objects, tools, or controls, talk or hear, taste or smell. The employee is frequently required to reach with hands and arms, climb, and balance. The employee is occasionally required to stoop, kneel, crouch, or crawl.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation:
Salary is commensurate with experience.
This is a full-time position eligible for full benefit package such as:
- Medical Insurance
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Dental Insurance
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Vision Insurance
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Company Paid Life Insurance
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Supplemental Life Insurance
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Company Paid Short Term Disability Insurance
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Company Paid Long Term Disability Insurance
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401(k) Retirement Savings Plan with Company Match
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Paid Time Off
This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.
This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to accommodate individuals with disabilities reasonably. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
