17-20 base pay per hour plus incentives
The Service Representative will uphold the company mission to provide a world class customer experience and best in class customer satisfaction within the Customer Care Department. The CSR provides customer service support to both our customers and to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely and efficient manner. The Customer Service Representative will act as the customer advocate to ensure that our brand promise is delivered with every customer interaction.
A Customer Service Representative (CSR) at AActionAir Conditioning & Heating Co. would typically have the following responsibilities:
Customer Interaction & Support
- Answer customer inquiries via phone, email, or in-person regarding HVAC services, scheduling, pricing, and product details.
- Provide excellent customer service by addressing concerns, resolving complaints, and ensuring customer satisfaction.
- Maintain a professional and friendly demeanor when interacting with customers.
Scheduling & Coordination
- Schedule service appointments for HVAC technicians based on customer needs and availability.
- Coordinate with the dispatch team to ensure efficient routing and timely service.
- Follow up with customers to confirm appointments and provide updates.
Administrative & Data Management
- Maintain accurate records of customer interactions, service requests, and follow-ups in company databases.
- Process payments, invoices, and service agreements as needed.
- Assist with warranty claims, rebates, or any necessary paperwork.
Technical Knowledge & Sales Support
- Have a basic understanding of HVAC systems and services to answer customer questions effectively.
- Upsell or suggest maintenance plans and additional services when appropriate.
- Assist with providing quotes or estimates for services.
Problem Resolution
- Handle customer complaints professionally, offering solutions and escalating issues when necessary.
- Work closely with technicians and management to resolve service-related issues.
*** 2 years relative office experience a must ***
- Benefits--Health (Vision and Dental), Paid Vacation and major holidays.
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Benefits:
- Dental insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
