Company Description:
We are a small company (approximately 20 employees) with two manufacturing locations and an administrative office. We are looking for an outstanding person to join our sales/customer support team. The successful candidate must have excellent interpersonal and communication skills, good follow through, be well organized, be a lifelong learner, demonstrate successes in Sales Initiatives and Customer Support, and be able to pick up additional tasks and duties as requested. (In a small operation folks need to be able to pitch in to get things done!)
Overview:
Our ideal candidate will have experience selling to other businesses for resale or demonstrated experience in another similar position requiring disciplined follow-through in an ambiguous environment. The successful candidate will have a deep commitment to developing customer relationships, superb customer service, and strong drive to pursue sales initiatives.
REQUIREMENTS:
- Enthusiastic love of coffee
- Self-motivated work ethic
- Consistent and punctual attendance
- Exceptional attention to detail and accuracy
- 3+ years’ experience in Customer Service and/or Inside Sales
- Ability to stay productive independently while also being open to direction
- Ability to multitask and meet deadlines while maintaining attention to detail
- Strong critical analysis, organizational skills and time management
- Advanced communication skills in reading, writing and speaking English
- Advanced computer skills: Excel, Word, Outlook, CRM, ERP
- Exceptional ability to multi-task
- Ability to navigate nebulous situations
- Experience making data-driven decisions
- Strong sense of urgency
- No tobacco use
ESSENTIAL CUSTOMER SERVICE & SALES DUTIES:
- Manage and enter customer orders received via phone, voicemail, fax, and email.
- Coordinate order processing and fulfillment with Sales and Production teams.
- Manage detailed paperwork and electronic database system with complete accuracy.
- Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Demonstrate extreme attention to detail with the ability to consider potential ramifications.
- Answer incoming customer inquiries.
- Collaborate with management teams to stay updated on new products, services, and policies.
- Record customer information within our customer service database.
- Engage with customers in a friendly and professional manner while actively listening to their concerns.
- Offer support and solutions to customers following the company's customer service policies.
- Other duties as assigned.
Assist Sales Team directly in all areas as needed, including:
- Perform data entry tasks, order entry, new product submission forms, promotional forms, and other items as required.
- Assist and coordinate logistics for promotional and marketing efforts.
- Prospecting campaigns.
- Proofread emails and other documents for grammar, accurate pricing, UPC, and other product information.
- Share sales updates with other departments as appropriate.
- Create and maintain department calendars to ensure we are hitting important deadlines.
SOCIAL MEDIA ASSISTANT OVERVIEW: Provide coordination, assistance, review to social media activities to share our story and increase engagement.
ESSENTIAL SOCIAL MEDIA ASSISTANT DUTIES AND RESPONSIBILITIES:
- Monitor all active social media platforms and create engaging, helpful responses. Communicate internally and seek guidance on sensitive or complicated topics.
- Monitor and review social media content calendar in Loomly.
- Curate content and assist in executing social media campaigns.
- Research comparative market trends.
Schedule: During the training period your schedule will be different. Post training the schedule will be:
- Monday – Thursday: 6:30am – 4pm
- Friday: 7:30am – noon
TO APPLY: A resume and cover letter are required. Your cover letter should highlight your sales experience and tell us why you want to sell Raven’s Brew coffees.
***No phone calls or walk-ins.***
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Education:
Experience:
- Customer service/Sales: 3 years (Preferred)
Ability to Commute:
- Olympia, WA 98502 (Required)
Work Location: In person
