$100,000-$120,000 .auto-style1 { text-align: center; }
The Building People delivers integrated solutions that connect technology, buildings, and people to optimize real estate performance, facility operations, and workforce outcomes. With over 450 contracts delivered across 187 project locations, we manage more than 1,700 facilities and support $38.5B in federal and commercial assets. Leveraging AI-driven automation, data analytics, and platform-agnostic systems, we create high-performing, future-ready environments that reduce cost, improve efficiency, and enable mission success. Founded in 2012, we now have over 450 employees supporting 23 federal agencies—making us a trusted leader in delivering technology-infused building solutions across the public sector.
The Building People is committed to fostering a workplace where every employee can thrive. Using tools like the Predictive Index, we thoughtfully align individual strengths with team needs -ensuring the right fit, the right role, and long-term success.
Our culture is rooted in integrity, innovation, and service. Through our growing philanthropy program, we support communities by focusing on gratitude, giving back, partnerships, and mentorship.
Our Market Offerings Include:
Real Estate & Workplace
Facilities Management
Facilities Operations & Maintenance
Project Management & Engineering
Workforce Transformation & Organizational Design
Mission Support
Smart Buildings & Energy Efficiency
Technology Solutions
Join our rapidly growing team and help shape the future of real estate, facilities, and community impact.
Please note that this position is for an upcoming position. We are, however, accepting applications for this anticipated need. If you are interested in joining The Building People, we encourage you to APPLY TODAY!
The Building People, LLC is seeking an IBM TRIRIGA Help Desk and Training Support Specialist to support an integrated facilities management application maintenance, sustainment, and support contract with a federal government client. The specialist provides daily user support, triages and resolves system tickets across multiple support tiers, and develops and delivers training to agency staff on application functionality and processes. This position works primarily remotely during Eastern Time Zone business hours, with occasional on-site presence at client facilities required for onboarding and related activities.
The facilities management platform is built on a heavily customized IBM TRIRIGA implementation and supports a large, active user base. The system encompasses multiple TRIRIGA modules — including Real Estate Management, Capital Projects, Space Management, Reservations, Operations and Maintenance, and Facilities Condition Assessment — as well as custom agency modules and integrations with several enterprise systems.
Key Responsibilities:
Help Desk Support
Serve as the primary point of contact for end-user support inquiries, logging and documenting all service requests in the application's ticketing system
Triage incoming tickets according to priority level, independently resolving Tier 1 (L1) and Tier 2 (L2) issues and escalating Tier 3 (L3) issues to senior technical staff with appropriate context and documentation
Provide telephone support and, when required, on-site technical support for application users at client facilities
Create and adjust settings for new and existing user profiles, business objects, workflows, and other system configurations as directed by the government project lead
Participate in regular status calls to review open tickets and support activities
Contribute to monthly reporting on support operations, accomplishments, and performance issues
Training Development and Delivery
Plan and conduct training sessions covering application policies, procedures, and system functionality for new and existing government and contractor staff
Prepare an electronic training agenda, maintain an electronic daily sign-in sheet, update user training records within the system, and distribute electronic training evaluation surveys for each session
Make all training documents and materials accessible online through the application's help function following each session
Develop and maintain electronic training materials, including illustrative screen captures, interactive online demonstrations, and presentation slides (e.g., Microsoft PowerPoint)
Maintain the online user guide documentation, keeping it current with all changes to application portals and processes
Documentation
Develop and maintain help files incorporated directly into the software and accessible via the help function
Develop test checklists and scripts specific to individual projects or functions
Contribute text, screenshots, or other content for technical help documentation as needed
Submit all documentation in Microsoft Office-compatible formats that meet client standards
- Salary offered will be commensurate with the candidate's experience, qualifications, and certifications.
- Our positions may require a background screening and clearance directly from the Government.
- Please note that telework arrangements are subject to change based on customer requirements.
ADDITIONAL INFORMATION
Competitive benefits for eligible employees include:
Medical & Rx
Dental
Vision
Flexible Spending Accounts
401(k) Retirement Plan
Life Insurance/AD&D
Long Term Disability and Short-Term Disability
Paid Time Off
Holiday Pay
All positions require a background check after acceptance of our offer. The selected candidate will be eligible to begin employment before the background check has been finalized. However, continued employment will be contingent upon the results of your reference/background check from The Building People, LLC. Your position may require special credentialing, clearance, and access as a condition of employment. In the event the government or client does not sponsor or approve your clearance, it may result in termination of your employment.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at
[email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
For more information, view the EEO is the Law Poster and Pay Transparency Statement.
Required Qualifications
Ten or more years of experience providing application help desk or user support in an enterprise software environment
Demonstrated ability to manage and resolve tickets across multiple priority levels (L1, L2, L3)
Familiarity with IBM TRIRIGA or comparable Integrated Workplace Management System (IWMS) or Enterprise Asset Management (EAM) platforms; direct IBM TRIRIGA experience strongly preferred
Experience developing and delivering end-user training for enterprise software applications, including screen captures, interactive demonstrations, and presentation materials
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical users
Ability to work independently in a remote environment while meeting established Service Level Agreement (SLA) targets and deadlines
Ability to work Eastern Time Zone business hours
Ability to obtain and maintain federal agency badging and system access credentials
Preferred Qualifications
Experience supporting IBM TRIRIGA in a federal government environment
Familiarity with TRIRIGA modules including Space Management, Reservations, Real Estate, Capital Projects, or Operations and Maintenance
Experience supporting users of enterprise applications with large user bases (500 or more users)
Experience with ticketing platforms and support workflow tools
Prior work on federal health or civilian agency contracts
