Do you love being the go-to person who keeps everything running smoothly? At Lamont, Hanley & Associates, our Client Service Representatives are the heartbeat of our client relationships — the trusted link between our clients and our internal collections team. If you take pride in clear communication, thoughtful organization, and delivering standout service, we'd love to meet you. Hours will be 10:00 am to 7:00 pm Monday through Friday.
About the Role
As a Client Service Representative, you'll make sure communication, reporting, and service expectations are consistently met. You'll support account updates, manage correspondence, and help with client inquiries and report delivery — playing a key role in building strong client relationships and driving the overall success of our collections process through efficient, accurate administrative support.
What You'll Do
- Act as a liaison between clients and collectors to ensure timely, accurate communication
- Prepare and distribute client reports and invoices according to client-specific schedules or on demand
- Provide professional, responsive support to both internal teams and external client contacts
- Ensure proper handling of PHI and preventing improper disclosures
- Provide backup support for the company switchboard and front desk — answering and directing calls, assisting customers, receiving deliveries, and welcoming visitors
What You'll Bring
- Proficiency in Microsoft Office
- Minimum typing speed of 45 words per minute
- Ability to draft professional business letters and clear written communication
- Strong verbal communication and interpersonal skills
- Prior experience in client services, administrative, or collections support (preferred)
Pre-Employment Requirements
- Must pass a pre-employment drug test
- Must pass a criminal background check
- Must not appear on the OIG, GSA, or OFAC exclusion databases
What We Offer
- Competitive pay: [salary/hourly range]
- Health, dental, and vision insurance
- SIMPLE IRA retirement plan with company match
- Paid time off and paid holidays
- Hybrid schedule after training period
Lamont, Hanley & Associates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected
Pay: $21.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Manchester, NH 03101
