Company Description
We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
Job Description
We are seeking a friendly and customer-focused Customer Service Representative to join our team at our 3108 S Kingshighway location in St. Louis, United States. As a Customer Service Rep, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction.
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Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner
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Address and resolve customer complaints and concerns with empathy and efficiency
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Process orders, refunds, and exchanges accurately and promptly
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Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
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Collaborate with other departments to ensure customer issues are fully resolved
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Document customer interactions and update customer records in our service software
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Identify and escalate complex issues to appropriate team members or management when necessary
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Contribute to maintaining a positive and supportive team environment
Qualifications
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Excellent verbal and written communication skills with the ability to convey information clearly and effectively
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Strong problem-solving abilities and a proactive approach to addressing customer needs
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Proficiency in customer service software and basic computer skills
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Ability to multitask and prioritize in a fast-paced environment
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Demonstrated empathy and patience when dealing with challenging situations
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High school diploma or equivalent
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Previous customer service experience preferred
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Ability to work flexible hours, including weekends and holidays as needed
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Strong attention to detail and accuracy in data entry and order processing
Additional Information
BENEFITS
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Flexible Hours
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Competitive wages
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Employee discount on all food items
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Advancement opportunities
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Paid Training
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Incredible Bonus Structure
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
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Offered Health, Dental & Vision Insurance after 60 days of employment
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Voluntary accident coverage/Critical illness coverage
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Flexible Spending Accounts
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Ability to contribute to a 401(k)
