Quality Assurance Specialist_MedSupply

Numotion -
United States

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Job Details

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Customer communication
Employee relationship building
High school diploma or GED
Individual consumer customer service
Productivity software

Full Job Description

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

JOB PURPOSE:
The Quality Assurance Specialist oversees internal audits and may be requested to review external audits for quality. This role provides feedback and information to managers and supervisors, recommends trainings and/or improvements to assist in the development of each Customer Care Representative (CCR) as needed, assists in quality improvement training, and conducts timely follow-up on assigned accounts to reduce outstanding account receivables.

KEY RESPONSIBILITIES:

Develop audit tracking for quality improvement.

Develop and share auditing guidelines.

Develop and implement training based on established audit findings.

Generate reports for tracking and progress.

Maintain Quality Assurance records.

Act as a leader within the team while maintaining a positive attitude and serving as a change agent.

Participate in department/company projects and initiatives.

Assemble and analyze files for audits.

Travel, as needed.

Review pertinent industry literature.

Mentor new Billing & Collections Coordinator employees as assigned.

Attend payer seminars and educational events as assigned.

Participate in staff meetings.

Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.

Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.

Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.

The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

High School Diploma/GED required.

Minimum two years of related experience required.

Proficiency in Microsoft Office Suite.

Excellent verbal and written skills.

Exceptional interpersonal and customer service experience.

Solid written and verbal communication, listening, organization and priority setting skills.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

Associates degree preferred.

Minimum of one-year successful experience in healthcare reimbursement industry.

Ability to think quickly, assess a situation and make a clear and sound decision.

Ability to work in a fast-paced environment and juggle multiple priorities.

Plan and organize effectively to achieve productivity goals.

Ability to use technology to optimize efficiency and effectiveness.

Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others

Listen well and retain instructions; accept constructive feedback from supervisor.

Consistent attendance and prompt arrival at work and meetings.

Understand and is aware of budgets and/or financial goals.

Ability to perform job with integrity and values consistent with Numotion Mission.

PHYSICAL WORK REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be highly mobile, able to access all areas of the premises.

Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects.

Ability to effectively communicate to others.

Ability to work overtime as needed.

Ability to read, understand and follow written and verbal instructions.

Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavy weight material up to 10 lbs.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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