Role Description
Step into a fast-paced, hands-on role where customer service meets engineering—and where your impact is felt every day. In this unique hybrid position, you’ll be at the heart of Bremtown’s success, driving both technical excellence and outstanding customer experiences.
This role is perfect for a natural problem-solver and communicator who thrives on collaboration. You’ll work closely with customer service, production teams, leadership, and customers to ensure we consistently exceed expectations for Safety, Quality, Delivery, Cost, and Communication. If you’re passionate about turning customer needs into smart engineering solutions—and love seeing your work move from concept to production—this is your chance to make a real difference at Bremtown.
Responsibilities
- Communicate with Customers on Questions Relating to their Order
- Assist with Customer Service Order Review Processes
- Support sales and manufacturing
- Work closely with customers to price and engineer custom products
- Have a Team-Player Mindset that is Willing to Help in Customer Service and Engineering
- Support customers and production through problem solving
- Utilize Microvellum software to Engineer Cabinets
- Produce on-time, accurate production drawings and information
Requirements and Skills
- Working Knowledge of Excel
- Ability to Create Detailed and Organized Shop Drawings as Needed
- Ability to Work Closely with Customers and Customer Service to Develop New Products
- Strong Time Management Skills
- Customer Satisfaction Focused
- Well Organized, Task Oriented and Demonstrated Planning Skills
- Able to Communicate and Work Well with People – Not Afraid to ask Questions and Communicate Requirements
- Able to Identify, Break Down and Solve Problems
- Able to Work with Production Employees
- Understands the Power of Engineering and Lean Practices
- Learns Through Experience
- Technically savvy with Microsoft Office Suite
Experience and Educational Requirements
- Customer Service Experience a Plus
- AutoCAD Experience a Plus
- Microvellum Experience a Plus
- Demonstrated Communication and Problem Solving
- Demonstrated Teamwork and Process Improvement Mindset
- Experience with Cabinetry Construction, Custom Millwork, and Manufacturing a Plus
- Relevant Working Knowledge of Engineering, Manufacturing and Cabinetry Construction a Plus
- BA/BS Degree Preferred or Equivalent Disciplined Learning a Plus
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
