Job Overview
We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our front desk team in delivering exceptional guest experiences. This pivotal role involves overseeing daily operations at the front desk, ensuring smooth check-in and check-out processes, and maintaining high standards of customer service. As a Front Desk Supervisor, you will be the welcoming face of our hotel or resort, responsible for guest relations, managing multi-line phone systems, and supporting the overall hospitality environment. Your leadership will help create a warm, efficient, and memorable stay for every guest.
Responsibilities
- Supervise front desk staff to ensure efficient check-in/check-out procedures and excellent guest service
- Handle guest inquiries, complaints, and special requests with professionalism and enthusiasm
- Oversee reservation management, including booking adjustments and cancellations, utilizing hotel management software
- Manage multi-line phone systems, answer inquiries promptly, and direct calls appropriately
- Conduct night audits to reconcile daily financial transactions and ensure accuracy in reporting
- Train and motivate team members on hospitality standards, phone etiquette, and guest relations techniques
- Maintain a welcoming atmosphere by ensuring the front desk area is organized, clean, and inviting
- Support guest services initiatives such as concierge assistance, local information provision, and special accommodations
Experience
- Previous experience in hotel management or hospitality management roles with a focus on front desk operations
- Proven ability to lead a team in a fast-paced environment while maintaining high standards of customer service
- Bilingual or multilingual skills are highly desirable to serve diverse guests effectively
- Familiarity with hotel management software systems and multi-line phone systems is essential
- Experience with night audit procedures and guest relations within a resort or hotel setting is preferred
- Strong communication skills coupled with excellent phone etiquette are vital for success in this role
Join us to be part of a vibrant team dedicated to creating memorable experiences through outstanding hospitality!
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Hotel: 2 years (Required)
- Front Desk: 1 year (Preferred)
Work Location: In person
