JOB
Work involves performing specialized and complex telecommunications and dispatch duties that require independent judgment and a thorough knowledge and understanding of communications equipment and policies and procedures. This includes answering emergency (911) and other calls, dispatching numerous local law enforcement and fire/emergency medical agencies, providing life-saving emergency medical instructions, and entering information into a computerized system.
EXAMPLE OF DUTIES
- Receives incoming 9-1-1 hardwire and cellular telephone calls, non-emergency phone calls, inter-office phone calls and ring-down lines; obtains pertinent information, determines nature, location and priority of calls, dispatches units or takes messages for duty personnel or transfers callers.
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Dispatches necessary emergency personnel including law enforcement units, fire departments, ambulance departments and other agencies as needed.
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Performs Emergency Medical Dispatching for all medic calls received in the communications center.
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Maintains radio contact with units on assignments and monitor status and location of police, fire and emergency medical service units.
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Operates a variety of public safety communications equipment including multi-channel radio, 9-1-1 emergency telephone equipment, computer aided dispatch systems, installs recall recorders and paging and intercom systems.
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Sends, receives, records and disseminates teletype information from the state and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information; relays to officers in the field; maintains National Crime Information/Colorado Crime Information (NCIC/CCIC) Certification.
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Enters data into automated records; maintains a large variety of logs relating to public safety telecommunication activities; looks up information in databases; compiles statistics on calls received; uses email to communicate.
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Coordinates and relays information and assistance requests involving other law enforcement and fire fighting agencies; coordinates and assigns resources as necessary in emergency and non-emergency situations.
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Reads maps and verbally describes detailed directions via radio or phone.
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Maintains access and dissemination of confidential information.
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Performs extensive computer work for criminal histories, background checks, previous contacts, warrants and officer safety information.
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Takes possession of and maintains active warrants to include return of service and audits of same.
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Monitors building security alarm system, national warning phone, radio equipment, phone equipment and all other essential equipment and reports to responder as necessary.
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As assigned, serves as the Communications Shift Supervisor in the absence of same.
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Works a shift schedule as assigned.
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Performs other duties as appropriate or necessary for performance of the job.
SUPPLEMENTAL INFORMATION
- Shift differential pay
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Referral/Recruitment incentives
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Trainer pay
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Tuition reimbursement
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Take-home vehicle (Patrol)
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Opportunity to work in many diverse areas
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Comprehensive Benefits package (medical, dental, vision, etc.) (full-time employees)
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Generous Vacation and Sick Leave Accrual
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County Retirement Program
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Autonomy to grow and find your career path with supportive leadership
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Truly inclusive and diverse environment
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Fitness Center (Historic Pueblo Courthouse Building)
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May be eligible for up to 12 weeks of Paid Parental Leave Benefits (full-time employees)
