Chief Purpose of the Position
The Patient Care Coordinator supports an optimal patient experience through scheduling, registration, account management, and financial coordination. This role serves as a primary point of contact for patients, ensuring accurate appointment management, billing support, insurance verification, and patient communication.
Knowledge, Skills, and Abilities Required
- Strong customer service skills supporting patients, students, residents, faculty, and staff.
- Knowledge of dental terminology and office procedures preferred.
- Strong communication, interpersonal, and organizational skills, including professional telephone etiquette.
- Proficiency in Windows-based systems with accurate data entry skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Ability to manage multiple priorities and adapt to changing needs and schedules.
- Knowledge of patient financial ledgers and ability to clearly explain balances.
Education and Experience Required
- High school diploma or equivalent required.
- Customer service experience required.
- Dental or medical office experience preferred.
- Accounts receivable and/or insurance experience preferred.
Bilingual (Spanish) preferred.
Hiring Range: Commensurate with experience
Brief Summary of Benefits: Benefits for this position include, but are not limited to Health and Group Life Insurance, Vision, Dental Insurance and Dental Discounts, Flexible Spending Participation, and Paid Holidays. After completion of 90 days, you are eligible for Paid Time Off (PTO) Leave. After completion of 6 months, you are eligible for 401k contribution and match, Professional Development/Tuition Assistance, Short Term Disability, Long Term Disability, and Life Insurance.
Background checks required.
EEO Statement: VCU Dental Care is an Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability, and/or age.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience:
- Customer service: 1 year (Required)
- Dental/Medical Office: 1 year (Required)
- Accounts receivable: 1 year (Required)
Language:
Ability to Commute:
- Richmond, VA 23298 (Required)
Work Location: In person
