Position Summary: This position involves customer service, office administration and sales tasks. The responsibilities include prompt, courteous service to members, staff, and volunteers as well as all who enter the front office. The objective is to retain our current member base and continue to strengthen the Association
growth by branding services, benefits and resources.
Immediate Supervisor: Director of Membership
FLSA Status: Non-Exempt
Pay Range: $20 - $23 hourly rate
Essential Tasks and Responsibilites (including, but not limited to the following):
Membership/MLS Duties:
- Greet members and guests.
- Primary phone receptionist.
- Perform data entry in the Membership database.
- Maintain/upkeep front office and lobby area, restocking refreshments.
- Make coffee and restock refreshments/food for events.
- Clean up meeting space after meetings, including food and tablecloths. Wash tablecloths if practical.
- Provide member customer service and maintain good member relations by answering telephone inquiries, emails, chats
- and/or assisting members in person on an individual basis. Member Services (i.e., keys, membership, store, phones).
- Process new member applications and present the services and benefits from NAR, C.A.R. TIGAR, CRMLS and the Supra Key to the new members.
- Processing Letters of Good Standing.
- Have a full understanding of the upcoming classes/events and promote them to the membership.
- Receive and process annual dues billings, MLS fees billing and the payment plan processing.
- Process TIGAR member status changes, address changes, office changes, etc.
- Promote and convey the value of Association membership to non-member brokers, agents, in order to increase TIGAR membership.
- Perform general office duties such as: filing, typing, scanning, and copying.
- Assist in the TIGAR store with: customer service, processing store transactions, and promoting the products or sales items.
Maintain REALTOR® Store:
- Maintain Accurate Store Inventory
- Conduct monthly spot audits
- Provide list of product order to Member Services Specialist Manager for approval
- Fill on-line store orders and confirm status with member.
- Follow-up on filled orders pending pickup more than 3 business days.
Orientation/Mandatory Ethics Classes/Education Classes/Marketing or Networking Events:
- Process Registrations.
- Send reminder Emails and follow-up.
- Update membership after completion.
- Assist Member Services Managers with New Member Orientation
Supra Key Administration:
- Daily processing of new member keys.
- Maintain Supra Key/Lockbox Inventory and Operations.
- Enter SUPRA Key information and communicate the workings of keys to our members.
- Monthly Reconciliation of Supra Records with Membership Database.
- Monthly Reconciliation of MLS Subscription with Supra Key.
- Run Weekly Supra Activity Report.
Education:
- Assist day of with live classes/events
- Provide technical support to instructors.
- Check in students for live classes/events, and maintain attendance.
Minimum Qualifications
- High school diploma or equivalent required
- Minimum of two (2) years of experience in customer service, administrative support, or member/client services.
- Experience working in an association, nonprofit, or real estate-related organization is preferred.
- Valid California driver's license and reliable transportation for occasional travel between office locations or events.
Knowledge, Skills, and Abilities
- Exceptional customer service skills with a friendly, professional, and solution-oriented attitude.
- Strong verbal and written communication skills.
- Excellent organizational skills with the ability to prioritize multiple tasks and meet deadlines.
- Strong telephone and interpersonal communication skills with the ability to professionally assist members, answer inquiries, and de-escalate concerns.
- High attention to detail and accuracy in data entry and record keeping.
- Ability to maintain confidentiality and exercise discretion when handling member information.
- Ability to work independently while contributing effectively as part of a team.
- Strong problem-solving and conflict-resolution skills.
- Ability to adapt to changing priorities in a fast-paced environment.
This is an on-site position. This position is required to drive periodically. Must be a safe and responsible driver, have a valid California Driver’s License and insurance as required by the State of CA.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
