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Job Summary:
The Inside Sales Representative serves as the primary point of contact for customers, building strong relationships while providing exceptional service. This role is responsible for preparing quotes, processing orders, responding to customer inquiries, and supporting sales growth. The position also gathers and shares information related to customer demand, pricing, and market trends while working collaboratively with internal teams to ensure accurate and timely order fulfillment.
Physical Requirements: Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Repetitive Motion Function in the Job: Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Job Function:
Customer Engagement:
- Establish and maintain strong relationships with customers by understanding their needs and requirements.
- Respond to customer inquiries promptly, providing product information, pricing, and technical specifications.
Sales and Lead Generation:
- Identify potential customers and generate sales leads through various methods, following up on large quotes, emails, and referrals.
- Conduct market research to identify trends, competitors, and opportunities for growth.
Product Knowledge:
- Develop a deep understanding of the company's metal products, including their features, benefits, and applications.
- Educate customers about the quality, durability, and performance of the metal products.
Quoting and Pricing:
- Prepare accurate and competitive price quotations for customers.
- Negotiate pricing and terms to close deals while maintaining profitability.
Order Processing:
- Process customer orders accurately and efficiently, ensuring all details are correct.
- Coordinate with other departments, such as production and shipping, to fulfill orders on time.
Sales Tracking:
- Maintain sales records and track customer interactions.
Customer Support:
- Address customer concerns, complaints, or issues in a timely and professional manner.
- Collaborate with customer service teams to ensure customer satisfaction.
Goal Achievement:
- Work towards achieving and exceeding sales targets and quotas set by the company.
- Continuously seek opportunities to upsell or cross-sell additional products and services.
Market Feedback:
- Gather feedback from customers regarding product quality, performance, and market trends.
- Share market insights and feedback with the sales and product development teams.
Other Duties & Responsibilities:
- As assigned by management
Required Skills:
- Minimum of 2 years’ sales experience in the metals industry or associate degree required.
- Strong phone presence and listening skills.
- Excellent verbal and written communication skills
- Demonstrated ability to quickly learn new products, processes, and systems while maintaining exceptional organizational and professional communication skills.
- Ability to work in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
- Ability to apply mathematical concepts such as fractions, multiplication, ratios, and proportions to practical situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Compensation Range: The anticipated compensation for this position is USD $28.85/Hr. - USD $38.46/Hr. depending on experience, qualifications, and location.
