We are seeking a motivated and enthusiastic Front Office Manager to lead our front desk team. In this role, you will oversee daily operations and directly lead the front desk staff with a focus on providing exceptional customer service to ensure guest satisfaction and hospitality.
Responsibilities
- Oversee all front desk activities, including guest check-in/check-out, reservations, and guest inquiries
- Supervise and motivate front office staff to deliver outstanding customer service in accordance with brand standards
- Manage property management systems (PMS) to ensure accurate booking and billing processes
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless hotel operations
- Handle guest relations proactively, resolving issues promptly to maximize satisfaction and loyalty
- Oversee night audit procedures, financial transactions, and daily reporting to maintain accuracy and compliance
- Utilize multi-line phone system and uphold professional phone etiquette to provide excellent communication with guests and vendors
- Perform other tasks as needed
Requirements
- Previous experience within the hospitality industry or similar is preferred.
- Strong leadership skills with the ability to efficiently manage others
- Excellent verbal and written communication skills
- Demonstrated ability to oversee daily hotel operations while maintaining high standards of hospitality excellence
- Availability and flexibility to work days, evenings or weekends as needed
Join us in creating memorable experiences for our guests while leading a passionate team dedicated to hospitality excellence. This role is ideal for motivated leaders eager to make a positive impact in a busy hotel environment.
Benefits:
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Employee discount
- Referral program
