Position: Customer Success Agent
What you’ll do
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Delight customers via phone and email with fast, friendly, accurate support.
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Own the order flow: place orders, confirm details, process returns/exchanges, and provide product information.
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Solve problems end-to-end: investigate issues, resolve them promptly, and follow through so nothing falls through the cracks.
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Manage mail orders efficiently, coordinating with the warehouse for processing and tracking.
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Keep clean records of interactions, transactions, feedback, and resolutions.
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Be the customer’s voice: surface insights and trends to help improve products, policies, and processes.
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Availability: flexible schedule including Saturdays; on-site in Sparks, NV.
What you’ll bring
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Experience: prior customer service/support or related role.
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Communication: clear, warm phone manner and professional writing.
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Tools: comfort with everyday computer applications; quick to learn new systems.
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Work style: organized, detail-oriented, and steady under busy, multi-tasking conditions.
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Mindset: customer-first, resourceful problem solver who enjoys learning our product catalog.
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Education: High school diploma or equivalent (additional customer service training a plus).
What we offer
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Competitive compensation.
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Health insurance for your well-being.
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401(k) with company match to invest in your future.
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Employee ownership dividends—share in the value you help create.
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Growth & development in a supportive, collaborative team.
How to apply
Send your resume and a brief note about why you’re excited to support Luddites’ customers to [apply email/URL]. Please include “Customer Support Representative – Sparks” in the subject line. We review every application and will respond to qualified candidates promptly.
Luddites is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive, employee-owned workplace.
Luddites is employee-owned. We’re a distinctive catalog and e-commerce retailer known for hard-to-find, well-made products—from brushes and housewares to toys, optics, and sporting hardware. Because we’re employee-owned, every team member shares in our success and has a real voice in how we serve customers.
Pay: $18.00 - $20.00 / hour
Benefits:
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Paid time off
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Health insurance
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401(k) matching
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Profit sharing
Job Type: fulltime
Schedule:
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Monday to Friday
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Weekend availability
Education: High school degree
Work location: On-site
