Position Summary: Responsible for the overall cleanliness of the hotel including rooms, laundry, storage areas and public areas. Major responsibilities include ensuring guests are satisfied with hotel cleanliness; responding to guests’ needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting training, maintaining and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow.
Housekeeping
- Maintains hotel cleanliness standards for both guest rooms and public areas and inspects them to ensure the standards are met.
- Trains staff in all aspects of housekeeping including guest service.
- Administers guest satisfaction inspection procedures and reports.
- Maintains key control and lost and found to ensure staff is trained to follow correct procedures for both.
- Plans work schedules and room assignments with minimum disruption to guests.
- Cleans rooms and works in laundry room when occupancy of unit does not provide sufficient hours for management and room inspection, or when the required number of employees is not available to do those jobs.
- Prepares and submits the Daily Room Report to ensure accurate status of all rooms and explains any discrepancies in rooms rented versus rooms cleaned.
Guest Service
- Maintains guest service and satisfaction as the driving philosophy of the hotel.
- Personally demonstrates a commitment to guest service by responding promptly to guests’ needs with an interest and concern in satisfying every guest.
Human Resource Management
- Assists with human resources functions including recruiting, selecting, orientation, training, performance planning and review and coaching to maintain a skilled, qualified workforce.
- Maintains a positive, cooperative work environment between staff and management.
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
Experience:
- housekeeping: 2 years (Preferred)
Ability to Commute:
- Tallahassee, FL 32304 (Required)
Work Location: In person
