About This Role:
At The Pet Station Country Club, we pride ourselves on creating a welcoming and personalized experience for our pet owners while providing industry-leading care for the pets. This is a role for someone who loves pets and people; while we may be a pet care facility, our Client Service Coordinators care for our human clients by delivering unforgettable experiences that build lasting client relationships.
Our Client Services Team is the hub of our operations, and serves both our clients and team members by supporting our daily operations and being the knowledge gurus for all services. This is a fast-paced, dynamic role that impacts the overall operations of the facility and the quality of the care provided to the pets. You’ll act as the liaison between parents and care teams, ensuring professional communication, precise coordination, and an engaging client experience along the way. This is not your typical desk job — it’s an opportunity to join a passionate, supportive team that raises the bar in pet care every day.
Characteristics of a Successful Client Services Coordinator
- Self-motivated to uphold standards and align with the team’s mission
- Communicates clearly and effectively with team pet parents, team members, and leadership
- Has a deep understanding of elevated client service and building client relationships
- Enjoys working closely with clients to create personalized experiences
- Balances attention to detail with warmth and empathy in a high-energy environment
- Succeeds in a dynamic workspace where you play an impactful role in operational outcomes
Why You’ll Love Working Here Because We Are:
- A Louisville-local owned and operated business that loves giving back to our community through The Pet Station Foundation
- Dedicated to upholding the philosophy of Servant Leadership
- Committed to the care and service of all team members and clients
- Two-Time Winners of Top Workplace Awards AND The Spirit Award
- 2024 International Pet Boarding Association’s Top Large Boarding Facility
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
Application Question(s):
- How long are you seeking to maintain employment?
- This position is full-time, meaning that it will be scheduled 5 days a week averaging between 35-40 hours per week. Are you looking for full-time employment?
- The availability requirements for this position are:
Monday-Friday: 6:45am-7:30pm
Saturday: 7:45am-3:30pm
Sunday: 8:45am-1:30pm
This position does not have a set schedule, and can be scheduled Monday-Sunday at the times listed above. Are you able to commit to a position with those hours and knowing that it requires flexibility?
- Are you available to work some holidays like Easter, Christmas Eve, and New Year’s Eve?
- Are you comfortable handling and interacting with all breeds of dogs?
- Have you ever held a position that was fast-paced and required attention to detail before? If so, can you tell me a little bit about it?
- Are you comfortable with task-switching and juggling several tasks at once?
- The pay for this position begins at $19.00/hr, and includes benefits like health insurance, paid time off, and retirement plan Are you able to accept a job with this pay rate and benefits?
Education:
- High school or equivalent (Required)
Experience:
- Client Services: 1 year (Required)
- Client Communication: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Louisville, KY 40241 (Required)
Work Location: In person
