Job Summary
The Patient Service Representative will be responsible for greeting & checking in patients, answering phones, documenting accurate patient information, and ensuring overall patient flow. The PSR will schedule walk-in appointments, ensure accurate patient insurance information, explain billing procedures, collect co-payments, deductibles and co-insurance, prepare/file patient forms, and process medical records.
Responsibilities:
- Answers heavy volume of calls internally and incoming calls from referring providers; resolves call queries promptly.
- Ensures patient completes required forms, obtains necessary signatures, and accurately enters patient information for registration.
- Ensures all insurance, personal and health information is verified. Scans insurance card and ID into patient’s file
- Responsible for out-bound calling regarding missed appointments, to follow-up with tasked messages, outreach, Medicare wellness visit scheduling, TransactRx authorizations referrals
- Ensures smooth patient flow by monitoring daily scheduling, scanning lobby for waiting patients, and following-up with Back Office staff as needed.
- Straightens lobby area to ensure a positive and professional environment for patients. Collects patient insurance co-payments, co-insurance, deductibles, and prior balances as well as explains payment policy/billing procedures and patient financial responsibility.
- Prepares and files patient forms while protecting patient personal health information according to HIPAA requirements.
- Balances daily monies and receipts, ensures accuracy of batch summaries, and creates deposits.
- Makes recommendations to improve processes and procedures with a focus on improving patient flow, patient satisfaction, and quality.
- Monitors, manages, and routes patient portal messages. Serves as department receptionist for outside vendors and contractors
Job Requirements:
Minimum Education: High School or equivalent
Preferred Education: Not Applicable
Minimum Experience: 1 year experience in a customer service position
Preferred Experience: 2-3 years, preferably in a medical practice setting. Working knowledge of contracted insurances, patient benefits, and third-party requirements preferred.
Pay: $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
