Job Summary:
Marina Village Resort is seeking a dependable and customer-focused individual to join our team as an Access Control / Reservations Associate. This part-time position is responsible for managing the front gate, handling guest access, and overseeing reservation-related tasks. The role follows a fixed weekly schedule of Sunday through Tuesday from 10:00 AM to 9:00 PM.
Key Responsibilities:
- Monitor and manage the MVR gate to ensure only those authorized gain access.
- Greet and assist MVR members, WWS owners, guests, and visitors in a courteous and professional manner.
- Confirm, process, and update reservations using the resort’s reservation spreadsheets.
- Verify membership and guest credentials in line with resort policies.
- Answer incoming phone calls and emails regarding resort information and reservations.
- Maintain clear and accurate logs as required by supervisor.
- Communicate with management and other staff as needed.
- Keep the gatehouse tidy, organized, and operational at all times.
- Close pools at scheduled times.
- Make rounds to pools ensuring rule compliance.
- Other duties as assigned by supervisor or general manager.
Requirements:
- Prior experience in customer service, access control, or reservations preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency is required, including experience with Word, Excel, and email.
- Ability to multitask and remain calm under pressure.
- Reliable, punctual, and able to work independently with minimal supervision.
- Must be available to work the assigned schedule without exceptions.
- Flexibility to occasionally cover additional shifts during other employees’ time off.
Job Type: Part-time
Pay: $12.75 per hour
Expected hours: 30.0 per week
Benefits:
Work Location: In person
