Lake Michigan Heating, Cooling & Plumbing is looking for a highly organized, dependable, and proactive Office Manager to oversee the daily operations of our busy HVAC and plumbing office.
This position is ideal for someone who can confidently manage multiple priorities, support technicians and leadership, communicate professionally with customers, and take ownership of keeping the office running smoothly. The right person will be a strong problem-solver who notices what needs to be done and follows it through to completion.
Key Responsibilities
- Oversee daily office operations and help coordinate the workflow of the company
- Answer incoming calls, assist customers, and schedule service appointments
- Dispatch HVAC and plumbing technicians based on location, availability, and job priority
- Monitor the daily schedule and adjust appointments as situations change
- Communicate with customers regarding scheduling, job status, financing, and follow-up
- Prepare and submit permits, equipment registrations, warranties, and utility rebates
- Maintain accurate customer, job, and employee records
- Assist with invoicing, payment collection, financing paperwork, and basic bookkeeping
- Review job notes and paperwork for accuracy and completion
- Track company performance through reports, spreadsheets, KPIs, and daily measurements
- Help monitor technician efficiency, job profitability, call-booking rates, and other operational results
- Calculate or assist with employee commissions and incentive programs
- Support recruiting, applicant screening, interviewing, onboarding, and employee training
- Coordinate company meetings, training sessions, and employee events
- Maintain office procedures and help create or improve systems as the company grows
- Assist ownership with administrative projects, reporting, marketing, and operational needs
- Support company marketing efforts, including social media, online advertising, promotions, and customer communications
Qualifications
- Previous office management, dispatching, administrative, or operations experience
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to remain calm and make decisions in a fast-paced environment
- Comfortable managing multiple schedules, deadlines, and priorities
- Strong customer-service and conflict-resolution skills
- Proficiency with Microsoft Office, Google Workspace, and spreadsheets
- Ability to learn new software and processes quickly
- Experience handling confidential employee and company information
- Dependable, professional, and willing to take ownership of responsibilities
Experience with ServiceTitan, HVAC, plumbing, home services, construction, or skilled trades is preferred but not required.
What We’re Looking For
Our ideal candidate is:
- Accountable and dependable
- Confident communicating with customers and employees
- Comfortable holding others accountable to company procedures
- Able to identify problems and recommend solutions
- Detail-oriented without losing sight of the bigger picture
- Adaptable when schedules or priorities change
- Interested in helping a growing company improve its people, processes, and results
Schedule
- Full-time
- Monday through Friday
- Typical hours: 7:30 a.m.–4:00 p.m.
- Rotating Saturday coverage may be required
About Lake Michigan Heating, Cooling & Plumbing
Lake Michigan Heating, Cooling & Plumbing is a locally operated home-services company serving customers throughout West Michigan. We take pride in providing dependable service, quality workmanship, and a positive experience for our customers. We are looking for someone who will care about the company, support the team, and help us continue building strong and efficient operations.
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- Paid time off
- Retirement plan
Work Location: In person
