Currently we are seeking someone to work at least 4 days per week. A mix of afternoon shifts from 3pm to 11pm and morning shifts 7am to 3pm. Reliable transportation is a must.
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries with excellent phone etiquette
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Assist with concierge services such as booking reservations, arranging transportation, and providing recommendations
- Process payments and maintain accurate records of guest transactions
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction
```Qualifications```
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Strong guest relations skills with a focus on providing exceptional service
- Bilingual/multilingual skills are a plus
- Knowledge of hotel operations and procedures
- Familiarity with phone systems and basic computer skills
- Ability to handle cash transactions accurately
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
This position may also include backup coverage for our Breakfast Room as needed, as an opportunity for additional hours per week. Please be sure to ask about this during your interview.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Experience:
- Hotel: 1 year (Preferred)
Work Location: In person
