Overview
The Chief Information Officer serves as a strategic partner to the Chief Executive Officer and Executive Leadership Team, providing insight and recommendations regarding technology, cybersecurity, digital transformation, operational efficiency, and member experience. The CIO is responsible for ensuring that technology initiatives align with the Credit Union's mission, vision, strategic plan, and long-term growth objectives. The position promotes a culture of innovation, collaboration, accountability, and continuous improvement throughout the organization.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Direct the administration of the Information Technology Department, including budgeting, staffing, performance management, vendor oversight, project prioritization, and operational planning. Provide strategic recommendations regarding technology investments, digital transformation, innovation, and operational improvements.
Develop and implement technology strategies aligned with the Credit Union's strategic plan.
Continuously evaluate and evolve products and services to meet changing member needs.
Experience with the implementation, enhancement, maintenance, and conversion of core processing systems, hardware, software, network infrastructure, and digital banking platforms. Direct Corelation experience strongly preferred; knowledge of Fiserv, or other core processing systems is beneficial. Strong understanding of core system integrations, APIs, digital banking interfaces, payment systems, loan origination systems, and third-party fintech solutions.
Monitor system performance, availability, and reliability to ensure uninterrupted service delivery. Ensure business continuity and disaster recovery plans are tested and maintained.
Establish and manage relationships with third-party providers to deliver aligned, high-quality member experience.
Adherence to GCFCU policies and procedures as well as state and federal rules and regulations such as, BSA, Reg. CC, OFAC, TISA, Information Security etc.
In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training.
Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
Ensures that all organization activities and operations are carried out in compliance with NCUA, local, state, and federal regulations and laws governing business operations.
Supervisory Responsibilities
Responsible for developing, leading, and mentoring Information Technology staff while fostering a positive work environment that encourages professional growth, knowledge sharing, and high performance. This includes establishing departmental goals, monitoring performance, coaching employees, identifying development opportunities, succession planning, and ensuring the department maintains the technical expertise necessary to support the Credit Union's evolving needs.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field required; Master's degree preferred. Equivalent combinations of education, professional certifications, and relevant experience may be considered. A minimum of three years of experience with the Corelation Keystone core banking platform is strongly preferred. Prior credit union experience is strongly preferred, along with the ability to effectively partner with executive leadership and business units to develop and implement technology strategies that support organizational objectives, regulatory compliance, operational excellence, and an exceptional member experience.
THIS JOB DESCRIPTION IS NOT AN ALL-INCLUSIVE LIST OF ALL THE RESPONSIBILITIES, SKILLS, WORKING CONDITIONS OR ESSENTIAL FUNCTIONS OF THIS JOB. MANAGEMENT RESERVES THE RIGHT TO MODIFY, ADD OR REMOVE ESSENTIAL JOB FUNCTIONS AS BUSINESS NEEDS WARRANT.
Pay: Up to $199,956.48 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
