Job description
Position Overview
An Audio Visual Technician is responsible for the set up and operation of basic / large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to the General Manager. Customer service skills are a necessity.
Key Job Responsibilities
Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Technical Ability
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
- Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
Customer Service
- Strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and enhances the hotel/client relationship.
Job Qualifications
- High School Diploma required. Associates degree is preferred.
- 1 year of customer service or hospitality experience is preferred.
- A valid drivers license is required for team members that may operate Company vehicles.
- Competencies
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Technical Background
- Accountability
Job Type: Full-time
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Flexible spending account
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
Experience:
- Event Technician: 1 year (Required)
- Customer service: 1 year (Preferred)
Work Location: In person
