Description:
PURPOSE STATEMENT
This position is responsible for serving as a patient advocate by helping patients understand their financial obligations and identifying solutions that support timely payment while maintaining access to care.
ESSENTIAL FUNCTIONS
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Use AIDET when greeting patients/customers either on the phone or in person.
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Verify insurance coverage and eligibility.
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Generate and communicate patient estimates prior to their scheduled appointment.
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Screening patients for Financial Assistance.
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Advising patients of any CoPays, Coinsurance and/or Deductible amounts and requesting deposits prior to their scheduled appointments.
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Providing patients with different payment plan options including payment plans with Clear Balance.
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All messages left before 3:30PM Monday through Friday must be returned within 2 hours.
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Assist departments and clinics with questions regarding cost of services.
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Handle inquiries from patients/customers as needed after identification has been verified.
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Assist co-workers as needed/requested.
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Maintain a positive rapport with all customers.
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Appropriately handles telephone and email communications.
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Support the Medical Center’s Mission/Vision/Philosophy positively.
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Maintain regular and predictable attendance.
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Perform other essential duties as assigned.
Requirements:
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS
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High school diploma or equivalent.
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Previous medical billing/collecting experience required, minimum of 1 year of experience preferred.
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Good understanding of Fair Lending guidelines and collection policies.
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Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic.
PHYSICAL/MENTAL REQUIREMENTS
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Must be able to sit and stand, intermittent 8 to 10 hours a day.
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Must be able to use standard office equipment, including the telephone and computer keyboard.
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Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
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Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
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Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
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Occasionally reaches above shoulder, regularly required to lift and/or carry up to 40 lbs.
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Occasionally walks on uneven surfaces.
