The Home Repair Program Manager is a pivotal role responsible for launching, managing, and continuously improving Habitat for Humanity of Northwest Arkansas's Home Repair Program — an initiative designed to preserve affordable housing and prevent displacement across Northwest Arkansas.
This is a hybrid role requiring both field competency and administrative discipline. The right candidate brings construction knowledge and trades experience alongside the organizational skills to manage program documentation, homeowner relationships, subcontractor coordination, and grant compliance. You will not need to know everything — you will have the support of a Repair Committee, admin support, and the leadership team. What you must bring is the judgment, initiative, and heart to lead this work with excellence and integrity.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Program Development & Administration
- Collaborate with leadership to finalize written program policies, procedures, and eligibility criteria.
- Review, Develop and administer the homeowner application process and intake system.
- Design and implement post-repair follow-up surveys to measure homeowner stability outcomes.
- Review, Build, and maintain a tracking system for all applications, active repairs, and completed projects to support grant reporting.
- Ensure program documentation meets grant reporting requirements.
Field Operations & Construction Management
- Conduct or coordinate home assessments to identify critical repair needs (roofing, HVAC, accessibility, safety).
- Source, vet, and manage subcontractors; obtain bids and ensure quality workmanship within budget.
- Oversee active repair projects from approval through completion, maintaining timelines and budgets.
- Target: 20 completed critical home repairs annually.
Repair Committee Leadership
- Develop and convene a Repair Committee of qualified volunteers and subject matter experts to assist with project review and prioritization decisions.
- Prepare project summaries and supporting materials for committee review.
- Implement committee decisions with clarity and follow-through.
Homeowner & Community Relationships
- Serve as the primary point of contact for homeowners from application through repair completion and follow-up.
- Communicate with empathy and professionalism, clearly explaining program parameters, eligibility decisions, and timelines.
- Maintain dignity and respect in every homeowner interaction, particularly when delivering difficult news about ineligibility or scope limitations.
Pay: $52,500.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
