Administrative/Clerical
Once a referral is placed in EMR, the referral coordinator reviews and prepares necessary documentation to ensure all required information is included and sends to insurance company to receive authorization. The referral coordinator will communicate with the provider, patient, and insurance company as needed, to ensure successful authorization and scheduling. The referral coordinator tracks all outgoing referrals for statistical purposes. Referral coordinator also supports the reception desk as needed.
- High school diploma or GED equivalent, preferred.
- One year computer training and/or experience.
- Medical insurance and/or hospital registration experience preferred.
- Serve as clinics referral coordinator.
- Receives and tracks referrals made by providers.
- Prepares and tracks authorizations with insurance companies as needed.
- Sends completed referral to other providers, specialists, etc. and ensures patients are being scheduled in a timely manner to the best of their ability.
- Keeps statistical and financial information as needed.
- Tracks and receives consultation and diagnostic reports.
- Supports the reception desk.
- Participate in cross-training procedures to ensure adequate position coverage.
- Other duties are assigned.
- Employee demonstrates and fosters the Lewis County Hospital District No. 1 core values of - One team, on Mission. Go out of your way, to brighten someone's day. Own it, embrace it. Care like crazy. Motivate, elevate, appreciate. Know the way, show the way, ease the way. Find joy along the way.
- Employee demonstrates and fosters the mission of Lewis County Hospital District No. 1 to foster trust and nurture a healthy community.
- Is cooperative and supportive to others within the department and hospital providing care and services.
- Treats individuals including patients, co-workers, supervisors, management, patient families, physicians, volunteers, visitors, and others with respect, dignity, and fairness.
- Behaves professionally and ethically in all interactions with patients, co-workers, supervisors, management, patients' families, physicians' volunteers, and others.
- Is consistently courteous to patients, co-workers, supervisors, management, patient’s families, physicians, volunteers, and others; greets individuals and provides assistance and direction in an attentive and helpful manner.
- Willingly strives at continuous quality improvement to achieve quality work the first time every time.
- Is willing to learn new procedures and develop new skills for the purpose of improving quality of care and services.
- Willingly participates as a member of the work team(s) supporting the goals and objectives of the department and the district.
- When answering the telephone, is courteous to the caller, clearly identifies department, name and takes a message or directs calls as necessary in a helpful manner.
Additional 15% (on base wage) in lieu of benefits and Sick leave accrual (.025/hr.)
