Description:
As a Studio Experience Associate, you are the heartbeat of the studio. You set the tone for every member and guest interaction; from the warm welcome at check-in, to ensuring the studio is clean, safe, and ready for every class. This is a service-first, community-driven role that blends operations, hospitality, and brand energy. You’ll thrive here if you’re passionate about wellness, love connecting with people, and can balance detail-oriented tasks with genuine human connection.
Requirements:
Member & Guest Experience
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Greet members, first-time visitors, and guests with warmth, professionalism, and brand pride.
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Provide onboarding support for new visitors, including studio tours, class preparation, and account setup.
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Proactively engage with members before and after classes to foster community and elevate the member experience.
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Assist with locker support, retail inquiries, and account troubleshooting.
Studio Operations
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Manage check-ins, bookings, payments, and waitlist procedures across studio platforms (Mindbody, ClubReady, or equivalent).
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Support daily operations, including opening and closing the studio, laundry, restocking supplies, and light cleaning.
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Partner with instructors and team members to ensure smooth class turnover and excellent in-class experience.
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Maintain a safe, clean, and branded environment across all spaces (studios, restrooms, locker areas).
Brand Ambassadorship & Events
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Uphold studio aesthetic and energy to align with brand presentation standards.
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Represent the studio in the local community, supporting grassroots marketing, wellness fairs, and studio-hosted events.
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Contribute to cultivating an inclusive and accessible community that celebrates diversity and encourages all voices
Qualifications
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1+ year of customer service, hospitality, or fitness studio experience (preferred).
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Passion for fitness, wellness, and building inclusive communities.
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Excellent communication and interpersonal skills; ability to empathize and problem-solve in real time.
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Tech-savvy: comfortable using tablets, POS systems, and scheduling software (training provided).
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Highly reliable, punctual, and detail-oriented; thrives in fast-paced environments.
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Flexible availability, including early mornings, evenings, weekends, and holidays.
Physical Requirements
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Able to stand for long periods of time and move around the studio.
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Comfortable lifting up to 45 pounds and performing light cleaning/restocking.
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Willing to assist with minor studio/equipment setup.
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Able to work in an energetic environment with music and frequent class transitions.
