About Us
Obadiah's Woodstoves is a nationally recognized hearth retailer specializing in wood cookstoves, wood stoves, fireplaces, furnaces, boilers, chimney systems, and alternative energy products. We serve customers throughout the United States and pride ourselves on providing exceptional customer service, technical expertise, and personalized support.
We are seeking a Customer Engagement & Administrative Support Specialist to join our team. This position combines social media customer engagement, customer service, sales support, and administrative office responsibilities.
This is not a content creation or social media marketing position. The primary focus is interacting with customers, answering questions, supporting sales efforts, and assisting with daily office operations.
Position Overview
The Customer Engagement & Administrative Support Specialist serves as a front-line representative for our brands across social media, phone, email, and office operations.
You will help customers find information, answer questions, process orders, engage with followers, support sales efforts, and ensure customers receive prompt, professional assistance.
The ideal candidate enjoys working with people, is comfortable learning new systems, communicates professionally, and is capable of handling multiple responsibilities throughout the day.
ResponsibilitiesSocial Media Customer Engagement
- Respond to customer comments and messages across social media platforms
- Engage professionally with followers and potential customers
- Use AI tools and company resources to assist with responses
- Provide accurate product information and direct customers to appropriate resources
- Identify potential sales opportunities and buying signals
- Send Facebook page invitations to users who engage with company content
- Help maintain a positive and professional brand presence
Customer Service & Sales Support
- Answer customer questions regarding products, pricing, features, and availability
- Assist customers in identifying products that fit their needs
- Provide direct product links and information
- Help guide customers through the buying process
- Escalate complex technical questions when necessary
- Build trust and strong customer relationships
Administrative Office Support
- Answer incoming phone calls professionally
- Process customer orders
- Assist with daily administrative tasks
- Support office operations as needed
- Maintain accurate records and documentation
- Assist team members with various customer service and operational tasks
What We Are Looking For
- Excellent written and verbal communication skills
- Strong customer service mindset
- Professional and positive attitude
- Strong attention to detail
- Comfortable using computers and web-based software
- Ability to learn new systems quickly
- Ability to research information and solve problems independently
- Strong organizational skills
- Ability to multitask and prioritize effectively
- Dependable and self-motivated
Preferred Qualifications
- Customer service experience
- Administrative or office experience
- Social media engagement experience
- Sales support experience
- Experience using AI tools such as ChatGPT
- Experience working in retail, e-commerce, or customer-facing environments
Pay: $19.00 - $23.00 per hour
Benefits:
Work Location: In person
