SYNERGY HomeCare – Broomall, PA
Full-Time | In-Office | Salary: $50,000 | Participation in an After-Hours On-Call
SYNERGY HomeCare is seeking a highly organized, dependable, and service-oriented Office Operations Coordinator to support our growing home care agency in Broomall, PA.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and can balance office administration, scheduling support, staffing coordination, customer service, and occasional after-hours operational support. The Office Manager serves as a key member of our leadership team and helps ensure exceptional service to both clients and caregivers.
Manage daily office operations and administrative functions
Maintain accurate employee, client, and compliance records
Support payroll preparation and documentation
Assist with billing, invoicing, collections, and administrative reporting
Ensure compliance with company policies and applicable regulations
Coordinate office supplies, equipment, and vendor relationships
Support management with operational projects and process improvements
Assist with caregiver scheduling and shift coverage
Manage schedule changes, caregiver call-offs, and staffing shortages
Help coordinate emergency coverage and last-minute staffing needs
Support caregiver recruitment, onboarding, and retention efforts
Monitor attendance, punctuality, and schedule adherence
Work collaboratively with caregivers and office staff to ensure continuity of care
Answer incoming calls and respond to client inquiries
Assist with client concerns, service requests, and issue resolution
Coordinate communication between clients, families, caregivers, and office staff
Support client satisfaction and retention initiatives
Help ensure exceptional customer service and responsiveness
Utilize agency software to manage caregiver schedules, client records, shift verification, payroll preparation, billing support, and operational reporting
Monitor schedule coverage and caregiver attendance through home care management software
Generate and maintain operational reports, staffing metrics, and compliance documentation
Help identify opportunities to improve efficiency through automation and technology
Assist in maintaining accurate and timely documentation within agency systems
Participate in an evening and weekend on-call rotation
Respond to caregiver call-offs and urgent client needs
Coordinate emergency staffing solutions
Escalate significant issues to management when appropriate
Ensure continuity of care during non-business hours
Minimum 2 years of office management, healthcare administration, staffing, scheduling, customer service, or related experience
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Ability to remain calm, professional, and solution-oriented during urgent situations
Experience using home care, healthcare, staffing, or scheduling software
Comfortable learning and utilizing multiple technology platforms
Strong computer proficiency, including Microsoft Office, email, and web-based applications
Reliable transportation and ability to work in-office Monday through Friday
Ability to participate in an evening and weekend on-call rotation
Home care agency, healthcare, senior care, or staffing industry experience
Experience with home care management software such as AxisCare, WellSky, AlayaCare, ClearCare, or similar platforms
Experience managing caregiver schedules, EVV compliance, client records, payroll exports, and billing functions
Recruiting, interviewing, onboarding, and employee retention experience
Customer service or client relationship management experience
Previous after-hours dispatch, scheduling, or on-call coordination experience
Understanding of how technology can improve operational efficiency and scheduling effectiveness
Salary: $50,000 annually
Paid Time Off (PTO)
Professional development opportunities
Supportive and collaborative team environment
Growth opportunities within a rapidly expanding organization
Meaningful work supporting seniors and families in the community
At SYNERGY HomeCare, our mission is to provide compassionate, high-quality care that allows clients to live independently and safely in the comfort of their own homes. We are committed to supporting our caregivers, serving our clients with excellence, and building a culture of accountability, compassion, and teamwork.
If you are an organized professional who enjoys problem-solving, helping others, and making a meaningful impact every day, we would love to hear from you.
To Apply: Please submit your resume and a brief cover letter outlining your relevant experience and interest in joining our team.
