Job Title: Desktop Support Technician
Location: Las Vegas, NV & Eagan, MN (onsite)
Type: Direct Hire
Overview
We are seeking a customer-focused Desktop Support Technician to provide exceptional IT support in a fast-paced enterprise environment. The ideal candidate will be responsible for delivering end-user support, managing hardware and software assets, performing IMAC activities, and ensuring a seamless technology experience for employees and executives.
Key Responsibilities
- Perform IMAC activities (Install, Move, Add, and Change) for end-user devices.
- Provide desktop, laptop, and phone support, troubleshooting hardware and software issues.
- Support executive users and assist with office relocations and workstation setups.
- Manage IT asset inventory and perform preventive maintenance.
- Onboard new employees and provide end-user training on hardware and software.
Required Qualification
Desktop Support experience in an enterprise environment required:
- Las Vegas, NV: 2 to 6+ years of experience
- Strong troubleshooting skills for hardware, software, and operating systems.
- Hands-on experience with Microsoft 365, Windows 10, SCCM, and Trend Micro.
- Basic understanding of networking concepts (TCP/IP, DHCP, LAN/WAN).
- Ability to diagnose, test, and replace hardware components and peripherals.
- Excellent customer service and communication skills (written and verbal English).
- Ability to prioritize tasks, work independently, and manage multiple support requests.
Preferred Certifications
- CompTIA A+ Certification.
- Microsoft Certified Professional (MCP).
Immediate Joiners Preferred.
Pay: $25.78 - $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Tuition reimbursement
- Vision insurance
Work Location: In person
