Job Summary
We are seeking an energetic and detail-oriented Heavy Duty Service Writer and Parts Person to join our dynamic team. In this pivotal role, you will serve as the Secondary point of contact for customers needing service and parts support for heavy-duty vehicles. Your expertise will help streamline service operations, provide exceptional customer service, and ensure accurate parts look up and helping with parts. This position offers a fantastic opportunity to work in a fast-paced environment where your mechanical knowledge and sales skills will drive customer satisfaction and business growth.
Duties
- Greet customers promptly and professionally, establishing rapport to understand their service needs for heavy-duty trucks and equipment
- Write detailed service orders, accurately documenting vehicle issues, repairs, and recommended services using estimating software
- Collaborate with technicians to relay diagnostic findings and assist with vehicle repair estimates
- Upsell additional services and parts by clearly explaining benefits to customers, enhancing their experience and increasing sales opportunities
- Help with parts inventory efficiently, including ordering, receiving, stocking, and locating parts needed for repairs
- Assist customers in selecting the right parts for their vehicles, providing technical guidance based on mechanical knowledge
- Handle cash transactions accurately while maintaining proper documentation for all sales and service activities
- Communicate effectively with clients regarding vehicle status, repair timelines, and cost estimates to ensure transparency and satisfaction
- Assisting the service Manager in billing, quoting, parts, and willing to jump in anywhere needed.
Skills
- Proven experience as a Service Writer or Parts Person within repair shop specializing in heavy-duty vehicles
- Strong mechanical knowledge of automotive systems including transmissions, brakes, suspension, shocks & struts, tires, oil changes, alignments, and engine repairs
- Familiarity with Fullbay and computer estimating tools for accurate quoting
- Excellent customer service skills with the ability to communicate clearly and professionally with clients of diverse backgrounds
- Ability to upsell services confidently while maintaining integrity and customer trust
- Experience with dealership operations, auto service management, and auto estimating procedures is highly desirable
- Knowledge of automotive diagnostics to better understand technician reports and facilitate accurate service writing
- Ability to handle cash transactions accurately while managing inventory efficiently
- Valid driver’s license with a clean driving record to support vehicle test drives or related duties
Join us in delivering top-tier heavy-duty vehicle service by combining your technical expertise with outstanding customer care. This role is perfect for motivated individuals eager to grow their career in automotive repair while making a tangible difference in our customers’ operations!
Pay: $21.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Health savings account
- Retirement plan
Application Question(s):
- Do you have experience in billing with Holman, Auto Integrated?
- Do you have good communication skills? Are you able to multi task and work at a very high pace? Explain how you will keep track of it all?
- Do you pay attention to detail and remember from past jobs, stay organized? Willing to go above and beyond?
Experience:
- Parts : 3 years (Required)
- Service Writing : 3 years (Required)
Work Location: In person
