About Neo Sushi Express
Neo Sushi Express is a fast-paced, all-you-can-eat sushi restaurant committed to providing exceptional guest service, maintaining high standards, and creating a clean, welcoming dining experience.
We believe strong leaders work alongside their team, lead by example, and help create an environment where both guests and employees can have a positive experience.
We are looking for a dependable Front of House Shift Lead who is ready to take the next step in leadership while remaining actively involved in daily restaurant operations.
Position Overview
The Front of House Shift Lead helps oversee daily Front of House operations while supporting Cashiers and Food Runners throughout the shift.
This is a hands-on leadership position. Shift Leads should have a strong understanding of the Cashier role and be comfortable performing the basic responsibilities of a Food Runner when needed.
The ideal candidate is someone who takes initiative, communicates well, stays calm under pressure, and can confidently make routine decisions while knowing when an issue should be escalated to management.
Responsibilities
- Help lead Front of House operations during assigned shifts.
- Support and provide direction to Cashiers and Food Runners.
- Assist with training new Front of House employees.
- Maintain a clean, organized, and guest-ready restaurant.
- Monitor the dining room, Side Station, and conveyor presentation throughout the shift.
- Provide excellent guest service and assist with resolving guest concerns.
- Authorize routine refunds when appropriate and document the reason.
- Count and reconcile cashier drawers and investigate discrepancies when necessary.
- Complete end-of-day deposit reports when assigned.
- Help coordinate opening and closing responsibilities.
- Approve employees leaving early when business levels and staffing allow.
- Communicate staffing, guest, equipment, safety, or operational concerns to management.
- Step into Cashier or Food Runner responsibilities when operationally necessary.
- Help identify and address small issues before they become larger problems.
What We're Looking For
The ideal candidate:
- Leads by example and is willing to work alongside the team.
- Provides friendly and professional guest service.
- Takes initiative without needing constant direction.
- Communicates clearly with employees and management.
- Remains calm and makes reasonable decisions under pressure.
- Is comfortable providing direction and coaching to coworkers.
- Understands when to handle a situation independently and when to involve management.
- Takes pride in maintaining a clean and guest-ready restaurant.
- Is dependable, punctual, and flexible.
Qualifications
- Previous restaurant experience preferred.
- Previous leadership, training, or supervisory experience preferred, but not required for the right candidate.
- Strong guest service and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Weekend availability preferred.
- Ability to work opening and/or closing shifts based on business needs.
- Reliable transportation.
- Ability to stand for extended periods and lift up to 40 pounds.
Growth Opportunity
The Shift Lead position is an opportunity for experienced Front of House employees or individuals with restaurant experience to develop their leadership skills and take on additional responsibility.
Strong performers may have opportunities to advance into higher management positions as they become available.
What Success Looks Like
Successful Shift Leads help create a restaurant where guests receive prompt assistance, employees know what is expected of them, and small operational problems are addressed before they become larger issues.
A successful Shift Lead does not simply supervise the team. They work alongside them, provide direction when needed, and help create a smooth and positive shift for both employees and guests.
Apply Today
If you have restaurant experience and are ready to take the next step into leadership, we'd love to hear from you.
Join Neo Sushi Express and help us create a great experience for our guests while developing your skills as a restaurant leader.
Pay: $17.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Work Location: In person
