The Operations Coordinator manages BCEMS staffing and scheduling systems to ensure reliable operational coverage and workforce accountability. This role maintains the master schedule, tracks certifications and eligibility, monitors staffing patterns, and identifies trends that may impact operations, overtime, or budget performance. The position ensures appropriate coverage for daily operations, special events, and system demands through proactive coordination and reporting.
In addition, the Operation Coordinator supports customer service and service recovery processes, oversees EHR documentation compliance through auditing and coordination with Billing team. Also works closely with Operations, HR, and Training to align staffing with organizational needs. This position strengthens system reliability, communication, and service quality across Bastrop County EMS.
Scheduling & Workforce Coordination
