Mortgage Servicing Consultant
This is a contract to hire, call center opportunity.
This is an 100% onsite opportunity in Tempe, AZ
About this Position
Are you passionate about helping people and providing exceptional customer service? We're looking for Mortgage Servicing Consultant (Tempe, AZ) to support homeowners by answering questions, processing mortgage payments, and connecting customers with the right solutions.
No mortgage experience? No problem! We're looking for dependable, customer-focused individuals who are eager to learn. Paid training is provided, and high-performing employees have the opportunity to convert to a full-time role after approximately 3 months.
Job Responsibilities
- Provide exceptional customer service while assisting homeowners with mortgage-related questions.
- Handle inbound calls regarding mortgage accounts, escrow, website assistance, payoff requests, and general account inquiries.
- Process mortgage payments accurately and efficiently.
- Make outbound calls to homeowners with past-due accounts using manual and automated dialing systems.
- Connect homeowners with internal specialists to develop customized payment solutions.
- Refer eligible homeowners for refinancing opportunities.
- Maintain professionalism while meeting quality, productivity, and attendance expectations.
- Participate in ongoing training and consistently represent the company in a positive and professional manner.
Qualifications
- Strong communication, active listening, and problem-solving skills. (call center experience is a plus, NOT required)
- Comfortable working in a fast-paced, metrics-driven environment.
- Ability to multitask while navigating multiple computer systems.
- Must pass two role-readiness assessments during training (80% or higher).
- Must successfully pass a background check and credit check.
- Reliable transportation and excellent attendance are required.
Training & Schedule
- Day 1: 8:00 AM -1:00 PM
- Paid Training (2 weeks): Monday-Friday, 7:00 AM - 4:00 PM
- Academy/Nesting (60 days): Monday -Friday, 9:00 AM - 6:00 PM
- Regular Schedule: Monday - Friday, 9:00 AM - 6:00 PM
- One Saturday per month (approximately 4 hours) with adjusted weekday hour upon converting to full time employment
Pay
- $18.00/hour
- Attendance Bonus: Earn bonuses during your first 90 days with perfect attendance at each milestone.
Additional Information
- Contract-to-hire opportunity with eligibility for full-time conversion after approximately 3 months
- $0 copay/$0 deductible medical plan available after 30 days.
- Weekly coaching and career support from YUPRO Placement.
- Free professional development and AI upskilling opportunities.
- Upon full-time conversion, employees become eligible for performance bonuses, shift differentials, bilingual pay, raises, paid holidays, and career advancement opportunities.
YUPRO Placement is the nation's leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
Pay: $18.00 per hour
Benefits:
- 401(k)
- Health insurance
- Vision insurance
Experience:
- Call center: 1 year (Preferred)
Ability to Commute:
- Tempe, AZ 85288 (Required)
Work Location: In person
