Job Summary
With a patient centered culture, the Revenue Cycle Lead provides a positive experience for our patients andcustomers by managing the patient accounts during pre and post claims processing. This management includes accurate claim submission with payee guidelines, timely accounts, follow- up and assistance with denial management issues to ensure the financial viability of Mon Health.
Responsibilities
Lead
Assists customer service representatives with call de-escalation and resolution. First point of contact for billing questions, payer issues, and appeals direction. General knowledge of all third party payer contracts, and federal regulations.General knowledge of all functions in Patient Accounting for clarification of content /process/workflow. Escalates unresolved issues to Management as deemed appropriate through direction. Provides coverage where and when necessary. Provides feedback department Supervisor/Director for annual performance review. Performs other duties as assigned.
Account Management
Maintains knowledge of revenue cycles operations, third-party reimbursement by local/state/federal payers.
Customer Service
Ensures that patients, family members and customers are given exceptional service during their patient registration process. Takes actions to resolve patient conflicts in a manner that is best for the organization and the individual(s) involved. Speaks in a clear and concise manner, selects the right tone and displays appropriate body language for the situation and audience while demonstrating active listening skills. Demonstrates an awareness of, and sensitivity to, the needs and concerns of individuals from different cultures.
Quality/Accuracy
Applies all codes according to established coding guidelines with an accuracy rate as determined and established by department policy or guidelines.
Time Management
Meets productivity standards that have been established for the position and/or department. Prioritizes multiple tasks. Completes assignments per protocol or as directed. Embraces new and innovative approaches that will improve efficiency.
Understanding Roles and Responsibilities
Takes responsibility for clarifying job responsibilities, including the need to understand performance standards and other expectations. Communicates with supervisor regularly to ensure that there is no misunderstanding about how performance will be measured and how expectations relate to the job. Seeks clarification as needed or when responsibilities are not understood. Willingly accepts change.
Knowledge, Skills & Abilities
Light Work:Exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. frequently and/or negligible amounts constantly.
Two (2) years’ experience in healthcare billing/revenue cycle patient accountingPreferred: Graduate of a medical billing/coding or medical office program. Knowledge of patient billing practices, medical terminology, patient registration, and federal, state and third-party billing regulations preferred.
Education
- High School Diploma or GED (Required)
Credentials
- Certified Professional Coder
Work Schedule: Days
Status: Full Time Regular 1.0
Location: Hartman Run Road
Location of Job: WV:Morgantown:Mon Medical Center
Talent Acquisition Specialist: Guy S. Stewart [email protected]
