The Salvation Army - Seattle Social Services
Position: Shelter Support Staff - SoDo
Schedule: Currently, we have the following shift available:
1. Friday-Tuesday, 2:00pm-10:30pm (x2)
2. Thursday-Monday, 2:00pm-10:30pm
Preferences in shift will be collected during the initial phone screen. While we will do our best to make edits to this list as shifts are filled, there is no guarantee that any specific shift is available at any given time.
Overview: The Shelter Support Staff are responsible for completion of various assigned tasks including, but not limited to scheduling client intakes via telephone referral, conducting client interviews and processing guest intake data, and conducting security rounds. The Shelter Support Staff works closely with participants of the King County Shelter Program. Whether providing basic needs, services, or de-escalating negative client interactions, the position receives daily supervision from the King County Shelter Program Manager, Supervisor, or designated assistant.
Duties & Responsibilities
- Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service
- Provide assistance to residents to ensure a safe environment, to include compliance with rules and
- Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, ) of hazards, inappropriate behavior, needed repairs or other notable condition.
- Respond to emergency situations that may arise, making independent decisions within policy guidelines, as
- Provide crisis intervention and institute security procedures should a critical or threatening situation Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
- Conduct client intakes and departure processes, as required by department policy.
- Provide orientation, support, and supervision to
- Assist with the orientation and training of new staff, volunteers, and
- Work cooperatively with other Salvation Army staff and
- Represent Salvation Army programs to other community agencies and representatives in a respectful and positive
- Participate in staff
- Maintain case records and required forms and reports in prescribed
- Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
- Prepare water, coffee, snacks for guests, when
- General cleaning (including mopping, sweeping, wipe down) of facility bathrooms, sleeping area, and common areas as assigned.
- Work with Janitorial staff as assigned.
- Perform other duties as requested.
Education & Experience
- HS Diploma or GED
- Minimum of 6 months experience in public contact/customer service
- Experience in social service shelter / residential preferred
- WA Driver’s License preferred
The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.
“The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.”
Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable. If the applicant requests an exemption, then the processes described in this summary should be followed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Type: Full-time
Pay: $25.05 per hour
Benefits:
- 403(b)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Ability to Relocate:
- Seattle, WA 98134: Relocate before starting work (Required)
Work Location: In person
