Description:
Join Our Team as a Full-Time Service BDC Representative!
The Lyon-Waugh Auto Group is searching for positive, driven individual to join our diverse team as Full-Time Service BDC Representative. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer service—we can't wait to hear from you!
Schedule: Monday–Saturday, with one scheduled weekday off
Compensation Plan: Base hourly rate of $20/hr. plus monthly bonus
What You’ll Be Doing:
-
Welcome clients in person at the desk or on the phone
-
Schedule service appointment
-
Schedule valet pick up appointments, working with valet drivers
-
Schedule deliveries
-
Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
-
Assist clients with common questions and direct them to appropriate personnel
-
Contact clients with open recalls, campaigns, special order parts
-
Other duties assigned by management team
What we can offer you:
-
Comprehensive benefits package
-
401(k) options with company match
-
PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
-
longevity bonuses and paid trips
-
Employee discounts on service, parts, and vehicle purchases
-
Opportunities for tickets to concerts and sporting events
-
Employee referral bonus
-
Smoke free campuses
Requirements:
- Previous experience in automotive BDC preferred, but will train the right candidate
-
Clear, professional communication skills—both verbal and written
-
Proficient with Microsoft Word, Outlook, and Excel
-
Strong attention to detail
-
Highly organized and dependable
-
Familiarity with a multi-line phone system
-
Confident phone presence with a friendly, helpful tone
