What You'll Be Doing
The Family and Children’s Program Manager provides leadership and management to the Economic Services Division Family and Children’s Medicaid program. Ensures federal, state, and county standards are met and customers receive benefits in a timely and accurate manner. Maintains high standards for staff training, performance, and section morale. Provides clear and consistent communication to equip staff for success. The position is part of the management team for the Division, manages 8-10 supervisors (direct reports) and approximately 80 staff members (indirect reports).
Essential Functions:
Sets direction and develops long and short range goals for a Family & Children Medicaid section within the Economic Social Services division
Monitors performance by tracking and analyzing program data
Ensures that effective procedures are in place to meet state and federal requirements
Directly supervises a group of team leaders (supervisors) and conducts regular individual meetings with supervisors to provide feedback and monitor staff performance. Initiates disciplinary action when necessary
Ensures that staff have adequate training to perform their duties effectively
Holds regular staff meetings to communicate important information
Serves as a point of contact for public inquiries including escalated client issues as well as general
program related questions.
Collaborates with other programs and services within the Economic Social Services Division and Human Services department
Works with community partners to improve access to services for citizens of Wake County
Initiates recruitment process to fill vacancies; directs interviews and makes hiring decisions
NOTE: Upon acceptance of employment you acknowledge that you actively support and participate in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.
About Our Team
Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience)
Bachelor's degree
Five years of job-related experience, including three years of supervisor experience
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
3 Years Family & Children Medicaid supervisory experience or 5 Years Supervisory experience in an Economic Services program (Medicaid, WorkFirst, Childcare Subsidy, Child Support, Energy) or related Human Services program in a county or state Department of Social Services
How Will We Know You're 'The One'?
Knowledge of Family & Children Medicaid program policy and regulations
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Must have excellent interpersonal, oral and written communication skills, the ability to work independently and/or in a team setting
Considering the relative costs and benefits of potential actions to choose the most appropriate one
Ability to exercise independent and sound judgment in performing the duties of the position
Ability to provide positive support, lead and motivate staff
About This Position
Location: HSC Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 8:30am - 5:15pm
Hiring Range: 69,421-93,720
Market Range: 69,421.00 - 118,020.00
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 8/20/2026
