- Assist our customers in maximizing their use of our information technology
• Provide technical support and administration for our business-critical systems, including:
o Microsoft Windows 11 and various versions of Windows Server
o Local and wide area networks, network switches, printers, mobile devices, and associated operational technology at our manufacturing plants
o ServiceNow IT Service Management, Microsoft Office suite, Teams, OneDrive and standard remote administration tools
• Prioritize incoming requests from throughout the region via tickets, phone, e-mail and in-person
• Travel to our locations within your territory to resolve critical issues on a moment’s notice
• Be the on-site relay for all IT services (applications, infrastructure, support): analyze needs, identify problems, coordinate resources, and share solutions
• Lead projects within your territory and provide expertise to the business in whatever capacity required, such as a technology refresh or data analysis
• Assist with support of our business applications (JWS Apex, OnBase, HeavyBid, HeavyJob, etc.) and keep up to date with the latest industry technology
• Work with vendors on projects or to help resolve remote issues
• Analyze trends to improve both the support process and user training
• Empathize and communicate with customers to ensure satisfaction
• Treat everyone with respect and be a model of integrity
