This position may be full or part time with a regular or variable work-week schedule. The individual who holds this position is responsible for performing any assigned clerical activities at his/her assigned location for which s/he has been deemed competent. The priority expectation is that an individual in this position will provide high-quality, politely-executed clerical support services to consumers and professional staff. This position may also be responsible for a variety of tasks that are nonetheless essential to the smooth functioning of his/her location under the heading of “Miscellaneous”. This position reports administratively as specified in the specific clerk’s Appointment Letter.
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Major Tasks / Responsibilities
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Treats consumers with appropriate respect and compassion, regardless of circumstance.
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Performs consumer scheduling tasks according to FRBH Policy and contractual obligations.
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Performs consumer intake processing according to FRBH Policy.
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Performs service billing, including same-day collections from consumers, according to FRBH Policy.
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Handles cash funds (e.g. petty cash, collection change funds) according to FRBH Policy.
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Performs transcription and other keyboarding as assigned.
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Processes incoming communications (physical, telephonic and/or electronic) according to FRBH Policy.
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Processes, handles, maintains, closes, and archives medical record documentation (physical or electronic) according to FRBH Policy.
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Assists in auditing medical records as assigned.
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Assists in securing protected health information according to FRBH Policy.
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Ensures that all information released from consumer records are done so in compliance with FRBH Policy.
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Assists in identifying and securing resources needed to conduct programs administered through his/her assigned location.
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Assists in maintaining an inventory of supplies necessary for the operation of assigned location.
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Expedites all assigned periodic reports or other data submissions in an accurate and timely manner.
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Meets productivity standards as assigned.
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Serves as substitute/relief for fellow Office Clerks when necessary or appropriate.
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Works cooperatively with other Office Clerks to facilitate smooth intra-Site and inter-Site functioning.
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Attends periodic meetings and/or trainings as assigned.
Performs other duties or responsibilities as needed or assigned.
