Bespoke Medical Aesthetics & Wellness is a physician- and nurse practitioner-led concierge clinic in Georgetown. We deliver aesthetic medicine, hormone replacement, peptide therapy, weight management, IV therapy, and advanced laser care.
We treat every patient like a member, not a transaction — and our front desk is where that experience begins.
ABOUT THE ROLE
Structure: Contract to Permanent
Hours: Up to 40 per week
WHAT YOU'LL DO
- Greet every patient by name and set the tone for a calm, premium visit
- Manage the schedule across multiple providers; protect provider time and minimize gaps
- Handle intake paperwork, consents, photo consents, and chart prep before each appointment
- Walk patients through Bespoke memberships (BEAM, Bank, Weight Loss, Peptide Therapy) and explain pricing clearly
- Process payments, run membership billing, manage HSA/FSA inquiries
- Confirm appointments, follow up on no-shows, recapture cancellations
- Respond to inbound calls, texts, and emails within the same business day
- Coordinate consults, follow-ups, and post-treatment check-ins
- Keep the lobby and front-of-house pristine
WHAT WE'RE LOOKING FOR
- 2+ years in a customer-facing role; medspa, plastic surgery, dental, or concierge medicine strongly preferred
- Calm under pressure — you can run a packed schedule without rattling
- Genuinely warm communicator, in person and on the phone
- Comfortable talking about money: memberships, packages, financing
- Tech fluent: scheduling software, Google Workspace, payment processing (Square/Stripe), texting platforms — we'll train on our specific systems
- Detail-oriented enough to catch a misspelled name or a missing consent before the provider does
- High school diploma required; associate's or bachelor's a plus
COMPENSATION
$18 – $23 per hour DOE, paid semi-monthly (up to 40 hours per week)
BENEFITS AFTER CONTRACT
- Medical and dental stipend — $400 per month ($4,800 per year)
- Paid time off — 10 days PTO plus 6 paid holidays
- Birthday gift — 1 complimentary skincare product, up to $200
- Annual Hollywood Laser treatment ($250 value)
- Annual LaseMD or MDF Laser treatment ($750 value)
- Hormone consultations and pellets (male or female), as medically appropriate (~$1,200 value)
- Annual Longevity / Peptide consultation ($199 value)
- 2 neurotoxin treatments per year — Botox, Dysport, or Daxxify (~$1,200 value)
- 40% off all products at full retail (cosmeceuticals and nutraceuticals)
- 40% off 1 service per year at full retail
- 1 assignable Friends and Family discount — 15% off products and services, transferable to one designated person per year
WHY YOU'LL LOVE IT HERE
- Small, tight team where your voice matters
- Beautiful, calm space — not a chain medspa
- Growth path into operations or marketing roles as we scale
Bespoke Medical Aesthetics & Wellness is an equal opportunity employer.
Pay: $23.86 - $28.73 per hour
Work Location: In person
