Serves as the system administrator for or the application manager of the assigned systems:
- Transact/Illumia – access control and campus commerce systems
- Sequoia with Transact/Illumia Cloud POS or campus Point of Sale system
- Milestone XProtect / video management system
- Jira- departmental ticketing system
- Confluence- departmental knowledgebase system
- Instant ID card production system
- Cardinal Parking System
Oversees the functionality Fof the assigned systems to ensure they meet the needs of the campus; to include:
- Scheduling critical updates
Coordinates the resolution of issues, developmental changes, the necessary process changes to team members, supervisors and campus constituents.
Analyzes problems and design technical solutions to specific departmental needs including spreadsheets, word processors, database, presentation graphics, client/server applications, communications protocols.
Manages the communication between campus, vendors, integrators, and technicians to ensure issues are being resolved and documentation is completed in a way that provides required data for present and future needs.
Contributes in a wide range of projects as both an individual and team levels proving to be very capable leader and team player. Has to plan and organize projects and daily operations to benefit the department and the campus. Works closely with direct and senior level management to develop processes, procedures and standards.
Reviews and provides input for, and follows-up on assigned projects, goals and objectives.
Manages multiple projects with varying complexities with ease and confidence
Manages project team members by providing clear responsibilities, deadlines, and expectations
Interacts with various campus clients to achieve the business solutions that meet campus needs.
Provides responses with a necessary sense of urgency. Exceeds customer service requirements.
Analyzes and assesses client needs to help deliver appropriate reports, troubleshoot problems and responds to customer needs.
Conducts follow-up to ensure client satisfaction.
Supervises other team members to ensure the department’s custom services is held at the highest standards.
Manage the Cardinal TickeTrac system and oversee all campus parking operations. Process parking decals for faculty, staff, and students, ensuring accurate records and timely fulfillment of requests.
Maintain an up-to-date inventory of all campus parking spaces and provide data to support institutional planning and operational needs.
Maintain and update the Parking website, including the new student checklist, parking services details, and decal fee information.
Ensure decal fees are accurately reflected in both the system and on the UNCSA Parking website, with updates communicated promptly through My-SA.
Generate and submit required reports, including the Adjudication Packet, Issued Violation Report, and Parking Appeals Report, in compliance with deadlines and the Chief’s 10-day appeals response requirement.
Manage account holds for unpaid parking fees, ensuring timely placement and removal.
