“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”
Job Summary
The Sales Agent drives Sanitas Care membership growth within assigned Sanitas Medical Centers by actively engaging eligible patients, supporting referral workflows from center teams, and managing the in-center sales process, in order to convert uninsured or self-pay visitors into active members and establish a repeatable, structured center-based sales channel.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Engage eligible patients, self-pay individuals, uninsured visitors, and walk-ins by identifying in-center sales opportunities and clearly explaining Sanitas Care benefits, pricing, and enrollment steps using approved materials, in order to convert interested individuals into active Sanitas Care memberships.
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Coordinate the enrollment process and lead handoffs by seamlessly connecting interested patients with the commercial call center or completing the internal enrollment workflow, in order to ensure a smooth patient experience and secure the membership sale.
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Collaborate with center leadership and front desk teams by providing basic Sanitas Care talking points, establishing referral workflows, and ensuring updated marketing materials are consistently available, in order to improve center team awareness and generate internal referrals without disrupting daily clinical operations.
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Track leads, referrals, and completed enrollments by center, reporting common patient questions, objections, and operational barriers to leadership, in order to build a repeatable center-based sales process and continuously improve the conversion strategy.
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Support local marketing and community outreach by participating in center-level activations, open houses, and local events, in order to generate new leads, increase foot traffic, and promote affordable primary care offerings to the surrounding community.
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Key Performance Indicators (KPIs)
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Number of center referrals generated and leads captured by center.
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Number of enrollments and overall conversion rate by center.
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Number of center staff trained and materials deployed by center.
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Revenue generated through the center-based sales channel.
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Member retention from the center-based channel.
Supervisory Responsibilities
This position does not currently have supervisory responsibilities.
Required Education
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High School Diploma or equivalent.
Required Experience
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2 to 3 years of experience in sales, retail customer service, patient relations, or a healthcare front desk environment.
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Experience handling direct customer or patient interactions, explaining services, pricing, or benefits.
Required Licenses and Certifications
Required Knowledge, Skills, and Abilities
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Communication and Engagement: Excellent interpersonal and face-to-face communication skills, with the charisma to approach walk-ins and confidently explain membership benefits to diverse patient populations.
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Sales Aptitude: Strong ability to handle objections, effectively articulate value propositions, and close enrollments compassionately.
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Cross-Functional Collaboration: Ability to build strong relationships with clinical staff, center managers, and front desk teams to foster a referral culture without interfering with medical operations.
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Technical Skills: Basic proficiency in using CRM systems or lead-tracking software to log referrals, enrollments, and patient interactions.
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Problem-Solving: Proactive mindset to identify operational barriers in the enrollment process and report them back to leadership.
Preferred Qualifications
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Associate’s or Bachelor’s degree in Business, Marketing, Healthcare Administration, or Communications is preferred.
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Previous experience working inside a medical clinic, health center, or selling health insurance/memberships is preferred.
Financial Responsibilities
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This position does not currently have financial responsibilities.
Budget Responsibilities
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This position does not currently have budget responsibilities.
Languages
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Advanced English is required.
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Bilingual Spanish is preferred.
Travel
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Frequent - this position frequently travels as part of their responsibilities.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Environmental Conditions
Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
Physical/Environmental Activities
Please confirm for the following questions if these working conditions are encountered Occasionally (1-33% of time on the job), Frequently (34-66% of time on the job), Constantly (67-100% of time on the job), or Not Applicable N/A
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Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Frequently (34-66% of time on the job)
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May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Not Applicable N/A
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May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. Not Applicable N/A
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Must be able to ascend and descend ladders, stairs, or other equipment. Not Applicable N/A
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Subject to exposure to hazardous material. Not Applicable N/A
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.
This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility
