Job Overview
We are seeking a dynamic and motivated Desktop Support Technician to join our IT team! In this vital role, you will be the frontline hero for technical support, ensuring our computer systems, hardware, and software run smoothly and efficiently. Your expertise will help empower users to work confidently and productively in a fast-paced environment. If you thrive on solving technical challenges, providing exceptional customer service, and maintaining a robust IT infrastructure, this is the perfect opportunity to make a meaningful impact!
Duties
- Provide comprehensive technical support to end-users for hardware, software, operating systems, and network issues
- Troubleshoot and resolve desktop and laptop hardware problems, including peripherals and computer hardware components
- Manage user accounts and permissions through Active Directory management and assist with Active Directory-related tasks
- Support system administration activities such as Windows Server administration and operating system updates
- Maintain and support IT infrastructure including computer networking, VPN connectivity, and hardware support
- Utilize help desk tools like BMC Remedy to track issues, document resolutions, and ensure timely follow-up
- Perform hardware maintenance, upgrades, and repairs to optimize device performance
- Assist with software troubleshooting across various applications including Microsoft Office suite
- Collaborate with team members to resolve complex technical issues swiftly while delivering excellent customer service
- Contribute to the documentation of procedures and technical troubleshooting guides for ongoing support excellence
Qualifications
- Proven experience in desktop support or IT support roles with a strong understanding of operating systems such as Windows and macOS
- Technical proficiency in hardware maintenance, software troubleshooting, and computer networking fundamentals
- Familiarity with Active Directory management, Windows Server administration, and help desk ticketing systems like BMC Remedy
- Knowledge of computer management tools and remote support techniques including VPN setup and troubleshooting
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
- Strong problem-solving skills with a proactive approach to technical troubleshooting support
- Ability to prioritize tasks effectively in a fast-paced environment while maintaining attention to detail
Join us as a Desktop Support Technician and become an essential part of our mission to deliver seamless IT solutions! Your expertise will directly contribute to empowering our users with reliable technology support while advancing your career in a vibrant tech-driven environment.
Pay: $25.98 - $31.28 per hour
Benefits:
Work Location: On the road
