Job Summary
We are seeking an energetic and detail-oriented Sales Support Specialist to join our dynamic sales team. In this vital role, you will serve as the backbone of our sales operations, providing exceptional support to our sales representatives and ensuring seamless communication with clients. Your proactive approach, combined with strong organizational skills and technical proficiency, will help drive customer satisfaction and contribute to the overall success of our sales initiatives.
Duties
- Answer telephone calls and be the first point of contact for customers. Manage traffic professionally and direct to appropriate staff where applicable.
- Coordinate email traffic to shared inboxes and manage responses when required.
- Handle of customer credits for Sales Department and submit to accounting for completion.
- Assist sales staff in payment collection correspondence.
- Monitor incoming orders and input into ERP system where applicable.
- Assist sales staff in compiling sales materials for customer or prospect meeting preparation.
- Stay up to date on inventory procurement and coordinating incoming orders.
- Assist sales staff in managing proactive client contact and scheduling.
- Assist in managing order flow to warehouse fulfillment.
- Provide service updates during team meetings when appropriate.
- Staying up to date on CRM tasks for department.
- Assist in completing customer documentation forms when needed.
Qualifications
- Proficiency of Microsoft Office suite of products; Word, Excel, Outlook, Teams
- Strong organizational skills
- Experience in customer service or sales roles
- Excellent interpersonal skills, ability to collaborate with and work effectively with diverse groups of people, managing conflict and developing working relationships with potential and current clients.
Pay: From $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
Work Location: In person
