Top Job
Located in Port Richey, FL
Salary: $19 per hour
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Express Employment Professionals is currently recruiting for a Customer Service Representative to join a local company in the Port Richey, FL area.
The ideal candidate will have previous customer service experience in a professional office or business setting (not retail or restaurant customer service) or call center experience. Strong telephone communication skills, problem-solving abilities, and experience contacting customers regarding past-due accounts are highly preferred.
If you are organized, professional, detail-oriented, and enjoy helping customers, we would love to hear from you!
Schedule
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Full-time, Monday-Friday
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Daytime schedule
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Immediate start available
Responsibilities
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Handle inbound customer calls and manage customer accounts
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Schedule service and delivery orders
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Coordinate scheduling with the operations team
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Process billing and customer payments
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Contact customers regarding past-due accounts and outstanding balances
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Address customer questions, concerns, and service issues
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Escalate unresolved issues to the appropriate department
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Multitask and prioritize daily responsibilities
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Follow up on customer needs to ensure a positive customer experience
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Maintain accurate records and provide professional, courteous customer service
Requirements
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High school diploma or GED
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Minimum of 2 years of customer service experience in a professional office or business setting
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Call center experience preferred
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Experience making accounts receivable or past-due account calls strongly preferred
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Strong telephone and communication skills
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Excellent written and verbal communication skills
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Proficiency in Microsoft Office, including Word, Excel, and Outlook
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Strong organizational and time-management skills
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Ability to multitask and prioritize responsibilities in a fast-paced environment
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Must be able to provide professional work references
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Experience with appointment routing or service scheduling is a plus
Must be able to successfully pass a pre-employment drug screening and background check.
Apply today for immediate consideration and the opportunity to interview right away! This position is located near Port Richey, FL.
#3453OS
Express Office: Pasco-Hernando
6645 Ridge Road
Port Richey, FL 34668
