Customer Service Representative — Service Center
Pieratt's Inc. | Lexington, KY
Pieratt's Inc. is a locally trusted appliance, furniture, and TV retailer with a busy, fast-paced Service Center. We're looking for a sharp, dependable Customer Service Representative who thrives in a high-volume environment, stays organized under pressure, and genuinely enjoys helping people and working with a team.
This is not a quiet desk job. On any given day you'll be juggling incoming calls, walk-in customers, technician coordination, and multiple software systems — sometimes all at once. If you're the kind of person who stays cool when things get busy, takes ownership of your work, and shows up ready to go every single day, we want to talk to you.
Key Responsibilities
- Answer and manage a high volume of incoming customer calls regarding service and repair inquiries
- Greet and assist walk-in customers professionally and efficiently
- Gather and cross reference all information needed to create a service ticket.
- Create, update, and track service tickets accurately
- Coordinate daily schedules and dispatch for service technicians
- Communicate with customers via phone, email, and in person throughout the repair process
- Process payments and operate a cash drawer accurately
- Ensure no detail, task, or follow-up falls through the cracks in a busy multi-tasking environment
- Collaborate with technicians, parts coordinators, and management to keep service calls moving
- Coordinate with the warranty department to ensure service calls qualify for coverage
What We're Looking For
We hire for character as much as experience. The right candidate is:
- Professional and positive by nature — you understand that your energy sets the tone for those around you
- Consistently reliable — your team depends on you to be here and be ready every day
- Motivated and takes initiative — you don’t assume someone else will handle it; you make sure it gets done
- A team player who supports their coworkers and checks their ego at the door
- Quick on their feet — picks things up fast and finds solutions under pressure
- Comfortable navigating multiple software systems at once and learning new platforms quickly
- Highly organized — details don't slip, and you have a system to make sure of it
Qualifications
- Ability to provide white-glove level service to customers in a professional and courteous manner
- Excellent phone voice and communication skills
- Professional appearance and demeanor
- Prior customer service experience required
- Demonstrated ability to work across multiple computer systems
- Strong written and verbal communication skills
- Ability to stay organized and prioritize in a fast-paced, high-volume environment
- High school diploma or equivalent required
Work Environment
- In-person position (not remote)
- Must be able to commute to or relocate to Lexington, KY 40517
Benefits
- Competitive pay ($18.00 – $20.00/hour)
- Health, dental, and vision insurance
- Life insurance
- 401(k)
- Paid vacation and sick time
How to Apply
For more information and a printable application, visit:
http://www.pieratts.com/careers/
Or apply in person at:
Pieratt’s Inc.
110 Mount Tabor Rd
Lexington, KY 40517
(Just off Richmond Road)
Pieratt’s Inc. is an Equal Opportunity Employer (EOE).
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
